Ebay horror story unfolding ... Won a DB359 mounted in an Oddyssey 4U ATA case. Arrived today via FedEx Ground. Cardboard box a bit tattered, but I've seen worse. Not double boxed, but the unit is in an ATA case which looks brand new. Totally immaculate. I open the front cover. OH MY GOD!!! The face plate is horribly bent on both sides -- 1/4 inch or so. Rack handles pointing in at a 15 degree angle. Box was obviously dropped and there was no support at the back to relieve the strain on the front cover. I call the shipper (Portland Music). They claim that they cannot initiate the claim, and I must do so. The simplest thing for me to do would be to send it back to them anyway, and have them reverse the charge on my card (via PayPal). Is this the right thing to do. Is Portland Music correct that they cannot initiate the claim? Would greatly appreciate any wisdom you may have on this?