Dish Net installation guys...high school dropouts?

Discussion in 'Off Topic [BG]' started by Masher88, Dec 24, 2005.

  1. Masher88

    Masher88 Believe in absurdities and you commit atrocities

    May 7, 2005
    Cleveland, OH
    This is just to rant and rave....probably gonna send them a mail or give them a call. I just got a Dish Network Satellite TV sysytem put in. With a High Definition reciever for my big ass 52" Mitsubishi TV. I was messing with the HD channels while the guy was doing the paperwork and I asked him why the HD looked kinda crappy...he said, with a straight face, "I never thought that the HD stuff looked as good as everybody was saying". So, I asked him what kind of connections he was running. The guy hooked up the TV with standard RCA cables (2 for audio L and R, one for Video) HD signals cannot be carried on this type of connection. They need a component video cable (3 cables-R,B,G or Y,By,Ry) or a DVI computer type cable to connect the video to the TV. Then he told me that the company doesn't supply those connections. I run up to the attic and grab extra component video cables I had. Boom! Instant awesome looking broadcast!!! I mean, I could see the scrapes in the ice from the skates of a hockey game. So then, I go ahead and check the standard TV reciever and it's connections...same as before...regular RCA cables. And get this, in the bag of cables and crap that was supplied with the standard satellite receiver, there was an S-Video cable supplied. I hooked that up to my TV and Lo and Behold, a marked improvement in picture quality! So, is it the aim of Dish Net to purposfully, underwhelm their clients with bad looking TV? I can just imangine, say, if my parents wanted HD TV (and had the TV to handle it, of course)...they wouldn't know what questions to ask and what to look for and therefore be satisfied with crappy video thinking that the installer hooked it up correctly. I mean, I'm not home theater specialist, just an enthusiast. But, it seems that I knew more than this guy installing my system! What I really want to know is, are half the clients of DishNet watching inferior video signals, being unimpressed...thinking it was HD?
  2. canopener


    Sep 15, 2003
    Isle of Lucy
    I've always wondered why HD TV never looked better than regular in the stores. I guess this is why!

    I don't think they're hiring the most competent individuals to install satellite dishes. I'm constantly looking in employment wanted ads and once every couple of months, they are peppered with 'Satellite Dish Installers--No Experience Necessary." Of course, there's nothing wrong with that, but their only other requirements are that you have your own truck and a clean driving record.

    Anyway, good call. If I ever have HD TV, I'll definitely consult this post!
  3. Masher88

    Masher88 Believe in absurdities and you commit atrocities

    May 7, 2005
    Cleveland, OH
    Wow...I wasn't aware of the classified ads that they put out. If it's "No Experience Necessary" you figure that they'd send them to a Home Theater Class or something. Yeah, I implore anyone who has HDTV at home to check out their connections and make sure they are getting what they are paying for!
  4. Wow, that sucks! I wonder how many unsuspecting people have crappy connections cause of that guy? Thanks for the heads up. If I ever get it I'll know what to do.
  5. Matt Morgan

    Matt Morgan Fellow Conspirator Supporting Member

    Oct 21, 2001
    Plano, TX
    I just had Dish Network put in my system last week and had a completely opposite experience.
    The installer was very technically proficient (was previously a high school teacher) and supplied me with all the cables necessary including a very good quality component video cable. He had a new dish installed, repaired/removed the old dish and mounting system, had cables routed through my attic, and the entire system set up an programmed in about 90 minutes.
    As part of the package I also got a bunch of gift cards and free popcorn!
    I couldn't have asked for better and having been an owner of a 52" Mitsubishi and now a 42" Panasonic Plasma, I can tell you the HD programming is AWESOME!
  6. MJ5150

    MJ5150 Terrific Twister

    Apr 12, 2001
    Lacey, WA
    This is why I install this kind of stuff myself.

    BTW...S-Video is inferior to HDMI, and component cables.

  7. I can speak first hand that those installers are not always given the training that is required to do their jobs well. As an addition to my regular duties as a DSL technician, I was given Satellite installs. I was not given the least amount of training and everything was learned in the field on the side of a customer's house. It wasn't until I bought my own HD system that I even knew what it was about.

    I can't speak for any one company, but if you happen to get a good installer, its probably because they have a similar set-up at home, or have been proactive enough through-out their career to learn the job properly on their own.

    Anytime you're dealing with large companies, the bean-counters are always at odds with customer service and quality. What they seem to forget is that "low-quality/crappy install = Customer dis-satisfaction = bad reputation = lower sales = less income". But why would they care? They get some stock-owning CEO coming to them and asking them how the company can become more efficient. The easy, short-term answer is to cut costs. Training costs money. The next quarter comes around and the stock-holders are insterested in how much profit the company made. If they're happy then the stock prices go up. Unhappy and the prices go down. So, a stock-owning CEO is CLEARLY going to want the prices to go up. "Stock prices up" = "no training".

    Just thinking about how the stock market has crippled the customer experience and affected millions of employees makes me sick.
    - Andrew
  8. dharma

    dharma Srubby wubbly

    Oct 14, 2005
    Monroe, Louisiana
    In Ruston, La. He's a graduate with a vocal performance degree from Louisiana Tech, which is an engineering school with a good art/music program. He should be teaching or performing, but he's got overbearing lead-singer syndrome. He's married, 1 kid, working out of a beat-up truck installing dishes.
  9. embellisher

    embellisher Holy Ghost filled Bass Player Staff Member Supporting Member

    Most of those installers are contractors, or even subcontractors.

    Some of them are great, some of them suck.

    My experience was identical to Matt Morgan's.
  10. syciprider

    syciprider Banned

    May 27, 2005
    Inland Empire
    This is why we read Stereo Review.
  11. jokerjkny


    Jan 19, 2002
    NY / NJ / PA
    that's a real shame, cause i just had the opposite experience last week...

    my Samsung DLP 42" tv was making too much noise for a living room. my roommates didnt think too much of it, and said i was being paranoid. still, i called up samsung tech support, and they sent out a gent ASAP, who not only knew what he was doing, but literally gutted my tv's color wheel assembly, and gave me a whole new one! and over the course of an hour, he "calibrated" the picture quality for both HDtv and DVD watching. :hyper:

    the visit didnt cost me a dime, and he gave me his direct tech support number in case anything else came about. during his visit, he got no less than 2 frantic customer calls on his cell phone, where he diagnosed, fixed, and was greatly appreciated for his help.

    i've NEVER tipped anyone other than in restaurants, but this whole experience prompted me to thank him w/ a hamilton, which IMHO was a small price to pay for the service i received.

    and yea, once you've gone HD, its impossible to go back. MNF just isnt the same.
  12. Masher88

    Masher88 Believe in absurdities and you commit atrocities

    May 7, 2005
    Cleveland, OH
    I wish I would have had the experience that some of you have had. Oh, did I mention that the guy was at my house for 4 hours? I realize that there are probably some very good installers out there...I just wish I had one of them come to my house. I had to go purchase an optical digital cable to connect to my Receiver from the HD box so that I can enjoy better sound than the 2 standard RCA jacks provide. I'm starting to think I should have just done it myself...but it was free installation. Live and Learn, I guess!

    PS---"BTW...S-Video is inferior to HDMI, and component cables"

    I realize this...But S-video is superior to standard RCA cables is what I was saying...which he used to connect the regular Satellite Reciever (not the HD reciever) to the TV...instead of the "supplied" S-video cable. I have 2 Satellite Receivers one standard w/a DVR in it...and one HD.
  13. **I** knew what you were saying ;)

    - Andrew
  14. MJ5150

    MJ5150 Terrific Twister

    Apr 12, 2001
    Lacey, WA
    Alright, that's cool. What I was saying was that if you upgrade your cables from s-video, you'll get an even better picture.