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Discussion in 'Basses [BG]' started by 4string4ever, Oct 14, 2005.
Anyone here been successful in obtaining a refund from DP?
I think Lamborghini98 just got his deposit back, but that's not quite the same as getting $$$ back AFTER the instrument has been built, delivered, returned for fixes, and delivered again...
Yeah. BTW, what happened to my other post in here? It's just...gone.
Well, my original post contained some parts that were outside TB posting guidelines, someone reported my post, and a mod deleted the thread. I cleaned it up, and restarted the thread.
I got a refund back then...
No problem at all really, just the feelings when asking for it..
After some 'light reading' on the other thread that was active, I emailed Dave about getting my deposit back (made the deposit in June). He said he would send out a check immediately and that he hoped that I would consider a DP Custom later in the future. The check arrived within the week.
On an even more pleasant note...thanks to some fellow low-enders, I found a fretless GT-7 out at Low Down Sound in Detroit! Going back and forth from my Conklin 8 to the fretless GT-7 is going *very* well!
These are some darktimes for Pushic.
You never get a second chance to make a first impression...
I think he needs a time machine. I smell Back to the Future 4, don't you?
Darker for me.....he refuses to do anything for me.
Well, I would think that he would try to make things right for you. This is a very large online community here, and with news like this, I can see a ton of potential customers being turned away from him as a result of incidents like this.
Well, he doesn't seem to care. He has flatly refused to fix the problem, and refused to refund my money, saying that a "no refund" policy is outlined in his warranty, when it is in fact not anywhere on his website (unless he's recently changed it of course).
I would keep on trying, but you may, at some point, need to move on and mark it as a bad experience.
I would post bad reviews everywhere I could to get the word out (possibly create a web site of your own, DPsucks.com).
Well, if that's the kind of customer service he wants to become known for, so be it. It sucks that you are probably going to have to eat the cost of the bass, and be stuck with something that is unplayable.
This guy should be shut down by the Better Business Bureau.
I don't think that the BBB is empowered to do something like that.......
Finally heard back from the BBB. Here's what they had to say:
"This case was closed in the BBB's file records as Unresolved. This means either the BBB was unable to secure a mutually satiscactory resolution to this dispute, or the company (DP Custom Guitars) did not accept the BBB's offer to enter into BBB Arbitration as an alternative means to resolve this case."
Did he? Wasn't he the fellow who pretty much said he'd be happy with whatever he got?
After the pleading of many TBers he decided (wisely IMO) that it was too risky. Ended up getting...