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DR Support: Broken string?

Discussion in 'Strings [BG]' started by Ezmar, Dec 12, 2012.

  1. Ezmar


    Jul 8, 2010
    Just a quick question. I bought some Hi-beams through BassStringsOnline, and but them on a week or so ago, and the string broke at the bridge not two minutes hence. Would I be able to contact DR for a free replacement? I've heard wonderful things about their customer service.
  2. You can contact them and state your case. Only DR can answer that question.

    Then you shouldn't be hesitant to call or email them. Its a company you've heard good things about not kids on your lawn
  3. SLaPiNFuNK

    SLaPiNFuNK Commercial User

    Jul 28, 2006
    LA California
    Owner: BassStringsOnline.com
    I will shoot you a PM with instructions.

    For fastest response I would contact BassStringsOnline directly ;)

    Unfortunately I can not always find threads :(
  4. madbassplaya


    Dec 28, 2007
    Like a Boss.
  5. This happened to me years ago. The G string broke within minutes of putting it on. I wrote a letter to DR (this was in the pre internet and email days)
    In the letter, I mentioned what gauge set and type of DR strings they were. A week later, I received a replacement G string AND a new set completely free of charge along with a letter of apology. I guess that's one reason why they have been my go-to string for 20 years.