I've had three opportunities to contact EA's service dept. All were great experiences. Yesterday I sent an email wanting to know how to repair the driver in my CXL-110 (some of the cone was torn where that terminal wire meets the back of the cone). It made a subtle old style fuzz tone type buzzing noise. I figured a little silicon, etc. The email reply had a tracking number for a new driver they were sending out, explaining how they would issue a UPS call tag to pick up the old driver. No questions asked. No out of pocket $$ for me. I'm not even the first owner of this cab! - I bought it off Harmony Central. On my VL210s the stacking corners didn't match - a design change happened between the time I bought the first cab and the second one. I sent EA an email asking about purchasing the new style corners. A couple days later a priority mail package showed up w/ eight new corners. No charge. Again with the VL210s, I sent an email asking about switching the impedance from 8 to 4 ohms. John said send the old drivers in and we'll ship you new ones. Again, no charge. EA stuff is expensive for sure, but this kind of attention, especially in this economy, is not the norm. There's an underlying culture at this company where the only thing that matters is that the customer be up and running.