There's really something to said about buying from individuals instead of from big stores, and from small companies instead of the big ones. Here's my latest story: I had already had the privilege of directly buying my Acme LowB2 from Andy Lewis and my Schroeder 1210 from Jorg and my experiences with these guys only confirmed my belief that dealing with small shops and the actual builders themselves beats the pants off of the impersonal "big box store" experience. Now I can add the fine people at Euphonic Audio to the list of people who have taken fantastic care of me. I bought an iamp800 via Bob G. just under a year ago (there's another example of how much better the service is from a "mom and pop" operation!). It immediately became a regular part of my rig as I liked just about everything about it. Recently it started cutting out on me - intermittently not making a sound. I called EA and described my problem. They told me that I should talk to Gary Gibilisco, the guy who designed the amp. They transferred me to his voicemail and I thought to myself; "Great, this guy will probably be so busy that I'll never hear from him". In fact, he called me back within the hour. I described my problem to him. He asked, "Is your amp one of the ones with the built in tuner?" "Why, yes it is", I replied. He went on to explain to me that a few amps from the first series of production runs (the ones with the built-in tuner) had a few instances where the jack manufacturer (Neutrik) had given them some bad jacks that failed after a few months. He told me of a work-around: connect the send/receive jacks with a short length of cable (this indeed did the trick). He also said that he would replace the jack for free whenever I could spare the amp long enough to send it to him. He said he would ship it back for free, as well. Right now I'm using the work-around but I'll probably send the amp in simply because I'd rather have it be perfect than not, and also I'd rather not bother with carrying an extra loop of cable with me. This is the way service should be, but rarely is. Unfortunately a lot of big companies spend their money on advertising and on coming out with a gazillion different product lines instead of building a few things really well. And let's not talk about service. If you call up one the big guys, obviously they couldn't get you in touch with the product's designer like the little companies can, but the big guys often fail to even connect you with somebody who truly understands their own products. I've seen the prices on the top of the line models from the big companies and they aren't any cheaper than Andy, Jorg, or Gary's stuff. From where I'm standing it seems like I'm actually getting more for my money by buying from the little guys. I'm guessing that a majority of people who have purchased craftsmen-built products, made in small batches, have been glad of their choice, particularly because of the service. Am I right?