Ok so I may have a situation on my hands with EBay and I wanted to get advice on how to go about things. Last week I ordered a laptop and the description simply stated "This is a re-certified product, looks like new.". The seller had a limited feedback, but all were positive so I felt confident about purchasing the laptop. It was shipped promptly and I received it earlier today. As soon as I opened the box, I noticed there were a whole lot of deep scratches on the top of the laptop, as well as on the inside and the sides. Now I have purchased a good amount of refurbished/recertified product on Ebay and other sites, and every single purchase I couldn't even tell it wasn't new, unless it specified specific damage. The auction stated no returns, but I felt like the laptop was misrepresented (there were no photos of the actual laptop, only 2 stock photos and the brief description). So I sent this email to the seller earlier via Ebay: "Hello, I am messaging you about the laptop I recently purchased. The description listed the laptop as re certified, but in like new condition. There are a good amount of scratches on the top and a few on the inside, which I really didn't expect for a like new product. I realize you don't accept returns, but would it be an option in this case as I feel it was misrepresented? Please let me know. Thanks" The seller just sent this response: "Hello, I'm really sorry to hear that you are not satisfied with the item. I totally understand and respect your perspective toward the situation. Although here is my perspective, There was no where in the Ad where I stated that the item was in "like New condition." Go back and look very carefully at the Ad. The Ad says "Item condition: Refurbished." plus it says, "This is a re-certified product, looks like new. my dear, there is a big difference between "Like new condition" and "looks like new." Also no where in my Ad i stated that the item didn't have any scratches. You can also refer to Ebay's help to get more info regarding what each condition means under Ebay's policy. For that I will not be able to accept any returns. Please except my sincere apologies for this misunderstanding. But, I believe my Ad was clear enough, and here's a tip that will benefit you for future purchases on Ebay. "A refurbished condition item is NEVER like new." Tips on how to go about this? Am I crazy for requesting a refund in this case?