Well I've known Ed for 20+ years, bought a few things off of him, but now his people have finally gotten around to trying to screw me. I ordered a Rick Turner 5 string fretless from him two weeks ago, UPS says it is lost. If the guitar could be found, it has been in a unheated warehouse for over a week finish is likely ruined. I call Ed's shop and explain to the guy that they had placed a tracker on the lost package and that at this time I wish to just end the transaction since the UPS representive I talked to said it may take MONTHS to locate. He told me "that's your problem, we shipped it". Of course I never signed a credit card slip, so the chances of me paying for this transaction are slimmer than zero, but after 20+ years and $10,000+ in business I feel turned off and will be shopping elsewhere.