On January 25th I sent my WP-100 Navigator Pre-amp back to Eden to be repaired. It suddenly was losing volume and becoming distorted. I bought it off of E-bay a year ago as store demo model and was not sure about the warranty. While getting the RA#, the CS rep punched it up, and the store I bought it from (Electric City Music) had sent in the warranty card. Well I was expecting to get a phone call later this month telling me that since I am the second owner, the warranty does not apply and I would have to pay $X amount to have it repaired. I was also pretty sure that I would not see my navigator till about mid March. Five minutes ago the doorbell rings and it is UPS with my Navigator! Two weeks and it is already back to me. The invoice inside says that they replaced the rear jack board and tested it. I just have to tip my hat to Eden Electronics. Excellent customer service.