ok, not sure if this is the right forum for this but i really want some opinions on this and it does concern effects... i have been buying, selling, and trading equipment for as long as i've been playing. there's nothing like getting a new toy and as much as it pains me to do so, sometimes getting a new toy requires me to sell or trade something i own. i've bought tons of stuff new and TONS of stuff used. at times things don't always live up to what you expect and some times you are disappointed...this is natural. in my (just shy of) 14 years of playing and swapping gear, i've never had someone complain about a transaction - until today. i recently posted 3 electro harmonix pedals in the classified section at KILLER prices!!! needless to say, they sold almost immediately. the first pedal that sold was an electro harmonix miniQ. i shipped it via fedex (i offered free shipping along with my price) and it got to the buyer in a day (today). i had written the buyer a PM saying all the pedals were in mint condition and explained what they came with. i had neglected to notice that this particular pedal had some goo on the bottom from previously being velcroed to my pedal board. there were also some surface scratches on the pedal (which is almost synonymous with electro harmonix and USED pedals). i came home today to check my mail and found that the buyer was extremely disappointed. he held back and refrained from getting loud in the message to me about his dissapointment (which i appreciated)...but his tone wasn't the nicest and he told me that this was unacceptable and asked me how i could come to classify this pedal as in mint condition. i just replied to him...apologizing about my poor choice of words for describing the pedal and offered up 3 solutions: 1. instructions on how to easily clean the goo from the velcro 2. a refund in exchange for the pedal returned to me 3. the suggestion to resell the pedal for what he paid. so now here's my questions to the forum. did i offer fair solutions? would you complain about this as well (considerring the price paid and the fact that the pedal is used)? granted, i did mistakenly say the word "MINT" in a PM to the buyer...and that was 100% my bad, but if you had bought a miniQ used for $50 shipped to your door (that's less than 50% of what this pedal costs) in perfect working order, would you complain about some surface scratches and a bit of goo on the bottom of the pedal? i just feel so dissapointed because i priced everything extremely low so that i could sell the pedals quickly without having to deal with ebay and the general hassal of selling equipment. to get a complaint about the cosmetic appearance of a piece of equipment that is turned on by stepping on it just seems laughable to me. am i wrong? how would you handle this? if you feel the need to yell at me and get rude, spare the board and do it via PM or email. but i'm sure this community could benefit from a discussion on this topic as we are a community who constantly buys from and sells to each other.