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Ever received a bass broken in two?

Discussion in 'Basses [BG]' started by lefty007, Dec 9, 2005.

  1. Dec 9, 2005 #1
    lefty007

    lefty007

    Jan 19, 2004
    Miami, FL
    I just received a hollow body Epiphone Rivoli bass that I bought over the phone from a small store and it arrived in two pieces!

    The neck separated from the body (set-neck) during shipping, and it is hard to say if the package was mishandled, or just the mere vibration from riding in a truck was the catalyst to make the breakage happen (I know these basses are prone to that, but this one is a '99, so it is not that old - I thought only old hollowbodies will suffer from that...).

    Anyhow, anybody care to share their experiences with broken basses on arrival and/or broken or separated necks?

    I'm bummed to say the least... Now the fun starts as the shipper has washed his hands and is simply saying: "you deal with the carrier...! Sorry, pal!"

    Another one bites the dust! :crying:
     
  2. Dec 9, 2005 #2
    telekaster

    telekaster

    Feb 14, 2005
    San Diego
    Man that sucks. Sorry. It's even more of a bummer that the shipper wants nothing to do with it. I suppose it's technically off his hands, but he could be cool about it.

    I once shipped very nice tube head to a guy and UPS managed to break it. I could have easily told the guy to deal with UPS. But instead I fought with UPS for 10 MONTHS! to get the money back! I got the run-around and then some by UPS - talk about a nightmare! I guess I did a little more than I had to, but I like to follow a deal through untill both sides are happy.

    Hopefully your carrier is good to you. IME it's not easy to get UPS to cough up money even when it's their fault. good luck!
     
  3. Dec 9, 2005 #3
    Geoff St. Germaine

    Geoff St. Germaine Commercial User

    Aug 31, 2001
    Victoria, British Columbia
    Any business with decent CS should have had you ship it back to them immediately.
     
  4. Dec 9, 2005 #4
    T. B. Player

    T. B. Player

    Apr 8, 2004
    Southwestern Pennsylvania
    It should have been insured by the shipper for the cost of the bass + shipping...that way no one's out. UPS is tough, but you have to save the packaging so they can inspect it. If no insurance was added, then a good luthier would be my next suggestion if it just separated. If it cracked, though, then that's another (and :bawl: ) more sad matter.