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Exactly how much damage can a bass take in shipping?

Discussion in 'Basses [BG]' started by incognito89x, Aug 6, 2004.

  1. incognito89x

    incognito89x ♪♫♪ ♪ ♪ ♫&#983

    Sep 22, 2002
    Royal Oak, Michigan
    I shipped out a bass a week ago, was in perfect condition. It was nearly brand new and there wasn't a mark on it.

    I shipped it out in (This was a Warwick Corvette, by the way) its gigbag, in a box with padding on each end and a padding to hold the neck in place, in a box, and then in another box. I recieved my Warwick Thumb in the same packaging, so I felt pretty safe everything would be OK.

    Today I get an e-mail from the guy saying that:

    - The Strings were shot (this could be, I only had the bass for 2 weeks and didn't get a chance to change them)
    - The Fretboard was horribly dry (It is wenge, but..?)
    - The brass frets were terribly tarnished
    - Something has been spilled on the pickup area, something rough and shiny coating the area there?
    - Claims he plugged it in, no sound.
    - Claims "molex plug-in that has the red and black wires coming from the battery was shorting out keeping the 9 volts from activating the pickups which means no sound"
    - Claims pickup pot is backwards (turn it forward and the rear pickup works you turn it back and the front pickup works) (is that even possible?)
    - Claimed the neck needed cleaning with steel wool ("you can feel the laminates on the back side, steel wool fixed that and made it smooth again, instead of the lines (ridges) you could feel"

    Now I know UPS isn't always known for it's perfect shipping record, but this sounds a little far fetched to happen just from the shipping process. I asked him for pictures of the damage so I can see exactly what he's talking about, though he claims to have taken it to a music shop and had most of the problems fixed.

    Anyway, I know that this bass was immaculate when I shipped it, and I've never had a problem dealing with someone before. Is this guy trying to scam me out of money or something? Or is it really possible that UPS screwde up that bad? I asked him how the packaging was when he got it, if it had been tampered or anything.

    Something doesn't smell right here.
  2. Hollow Man

    Hollow Man Supporting Member

    Apr 28, 2003
    Springfield, VA
    I couldn't begin to guess at where it's all coming from. I doubt that UPS did all this. If they did, the damage would have shown on the box, and hopefully this character would have noticed a beat-up box and suggested that that could be the reason. It could be that the shipping jarred a wire loose in the preamp, and that that's why he wasn't getting sound. Or maybe the battery just died. And yes, you can wire a pickup pot backwards, but that could hardly be blamed on you even if he is right. And how moist does he like his fretboards anyway?

    Maybe see if he'll give you the phone number of the shop he took it to. Perhaps they can give you a report on what they saw.
  3. LajoieT

    LajoieT I won't let your shadow be my shade...

    Oct 7, 2003
    Western Massachusetts
    I'd doubt anything this guy said.... I can't think of anything in any kind of shipping other than strapping it to the outside of a submarine that could have done those kind of things to the bass in transit. He's probably just looking to get some sort of a refund off of you since he saw how good the bass was and figured you'll cave in to save your reputation. If there were any problems he should have addressed them with you before having it repaired, otherwise he can just have his 'buddy' ad Daddy's Junky Music fake up a repair slip and tell you he had $500 in repairs to bring it up to your description. I'd tell him if he's already had it worked on then there is no way you can take any responsibility for it's condition.
  4. Joey3313


    Nov 28, 2003
    Tell him to send the bass back and you'll fix it...for a fee.
  5. ESP Eden

    ESP Eden

    Feb 9, 2004
    washington mo
    I wouldn't have him send it back because he could do all of those things to the bass and say he got it in that condition. I would ask him for pics of the damage, but he could again do the above to it, and send you a pic. How does he know that the blend is working backwards if there is no sound coming from the bass?
  6. Jazzin'

    Jazzin' ...Bluesin' and Funkin'

    EXACTLY what i was thinking. seems like hes a little liar.
  7. incognito89x

    incognito89x ♪♫♪ ♪ ♪ ♫&#983

    Sep 22, 2002
    Royal Oak, Michigan
    Well he claimed to have the guy at the music store fix the wiring of the bass.

    He gave me the number of the "music store" if it's really that, but again I'm not going to bother calling it because just like Lajoie said, he could just have his buddy say all of what happened.

    I again requested for photo evidence of the bass' destruction. If he refuses or "doesn't have the means" to get them I think I can handle the negative feedback on ebay.

    I've always got talkbass to sell my bass stuff at. Here I've got plently of positive references :)

    I really want to see if he'll send pictures of the bass. It was a pretty distinct wood pattern on it so I'd recognize it easily if it was the right bass or not.

    Honesly I find this too hard to believe. The bass was exactly as I described it when I sent it out, so unless someone at UPS took it out of the box, maliciously destroyed it, repacked it, and sent it continuing on it's way, I think this guy is just trying to scam me out of some money.

    I like Joey's plan as well :D Maybe I can scam the scammer and get a "free bass" out of the deal :p

    Oh well... My conscious is clear either way. I know what I sent out, so if I get a negative feedback, so be it.
  8. karrot-x

    karrot-x Banned

    Feb 21, 2004
    Omicron Persei 8
    You should ask him about exact details of the box that it came in. Everything UPS does is scanned, if it was being delivered of a weekend that means it sat at the last UPS center it was at until Monday. It's not very hard to open a box up, start fiddling with what's inside, possibly replace the bass with something else or even take the bass straight out and have fun with it then return it before it goes back in transit. There's no way this damage could have been done unless they decided to throw it on the floor from high levels.

    I smell scammer and a side of UPS damage sauce.
  9. xcental34x


    Feb 28, 2003
    Memphrica, TN
    Well you know what Fed Ex and UPS make you.....Fed Up.

    I, a UPS employee, can tell you that it is in all likelihood, a scammer. We may not take the best care of packages, but that kind of damage is near impossible in our centers. The only way I even see it possible is if two basses of the exact same model came out of their package, and got switched, but, like I said, its dang near impossible. Was it insured? If so, take a claim. If the guy is a scammer, then may he burn at the steak. Mmmmm. Steak.

  10. Mojo-Man

    Mojo-Man Supporting Member

    Feb 11, 2003
    I've shipped over 50 basses with UPS.
    Only one damaged, small paint chip on body.
    also had another bass lost by UPS, it took them 2 months to find.
    Alway insure bass for more than it's worth.
    It may cost a little more, but in long run your better off.
  11. KeithPas


    May 16, 2000

    I worked for UPS back when I was in college in unload and I can verify that no one there, and I mean no one, has the time to be taking a bass out of a box and messing with it. That was the hardest I've ever worked in my life.
  12. xcental34x


    Feb 28, 2003
    Memphrica, TN
    You can insure a bass for more than its worth, but you have to show proof of value when filing a claim. Thats why I laugh at these people who insure their packages for over $30,000. Yeah, they don't run through the sort system, but they still get just as many bumps on the ride.
  13. todd 4ta

    todd 4ta

    Apr 3, 2003
    - I've received a few basses where one of the wires is broken right at the point where it connects to the 9v battery connector. I just soldered a new connector in and kept going. Doesn't seem like a big deal to me if that happened, but not everyone can do their own repairs.

    - I've played a few basses where the blend pot functions 'backward' (Zon for example), but I don't remember any of my Warwicks being like that.

    - I've seen some Warwick wenge necks (and MTD 535 wenge necks, too) that had a certain organic feel with the grain of the wood on the back of the neck. I guess if he didn't like that, he knew how to take care of it.

    Other than informing you of these issues, did he ask for any specific $$$$ adjustment, or was he just being nice and letting you know his opinions on the bass?
  14. hyperlitem

    hyperlitem Guest

    Jul 25, 2001
    Indianapolis, IN
    possesion is 9/10s of the law. We beleive you. Screw this guy and just write him off as a stupid buyer. I wouldnt lose too much sleep over it.
  15. incognito89x

    incognito89x ♪♫♪ ♪ ♪ ♫&#983

    Sep 22, 2002
    Royal Oak, Michigan
    He claimed the box was in fine condition when he got it.

    Basically I've written him off as a scammer.

    Like karrot said, unless someone opened the box, played it, destroyed it, repackaged it, and sent it back on its way, it's not possible to have happened during shipping. Especially considering the bass was delivered on the original estimated day.

    Unless he can provide me cold hard pictures of my bass with the damage he claimed, it's none of my concern. I have a clear conscience on this.
  16. If it's a genuine claim he's made the mistake of fixing the problems and then contacting you. And because he doesn't seem to have made pictures of the 'damage' he found when he opened the package, there isn't anything that can be done or proven in this case anymore. And to be honest, I don't think it's a genuine claim, I smell a dead rat...
  17. elgranluis


    Feb 14, 2003
    El paso, TX

    I say you should post his email, and we should all subscribe him to all sorts of pornographic/credit/free stuff/whatever mailing lists. Oh yeah, and write emails telling him he is full of it.

    now seriously, i worked at mail boxes etc at one point of my life, and from time to time we'd get some calls from people telling us that they wanted a refund because ___________(insert your favorite stupid reason here).

    Anyway, if any issues were present, he should have noted it when the box arrived. And he didnt.

    Finally, how about his email??? :bag:
  18. incognito89x

    incognito89x ♪♫♪ ♪ ♪ ♫&#983

    Sep 22, 2002
    Royal Oak, Michigan
    Oh I forgot to mention he oh so cleverly mentioned a couple times that the guy at the guitar shop he "went to" claimed it was worth about $600.

    Oh well sure let me just write a check for the difference right now! :p
  19. elgranluis


    Feb 14, 2003
    El paso, TX
    hey, get us the store's phone number. Maybe wecan find a mint pre cbs jazz for around a grand ;)
  20. buzzbass

    buzzbass Shoo Shoo Retarded Flu !

    Apr 23, 2003
    Yeah, the buyer. Sounds like the guy is an ass. I doubt any of those so called problems could be caused by shipping. Especially the pot complaint. Offer to take it back, if you're so inclined. If he refuses, tell him to STFU. He's trying to get some money back or something. If you were truthful in your representation to him, you have nothing to worry about.