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Excellent Customer Service: Reverb.com/Coast Sonic Pedals/Smallsound/Bigsound content

Discussion in 'Effects [BG]' started by reno88, Dec 26, 2015.

  1. reno88


    Mar 16, 2008
    Howdy, y'all. Hope your holidays are going well.
    Just wanted to give a quick shout-out to some folks.

    I purchased a new SS/BS pedal from Coast Sonic Pedals through Reverb.com on Tues, 12/22. Pedal arrived Thurs, 12/24.
    I tried out the pedal on Christmas day and was having issues. Nothing terrible, but issues I felt needed addressing. I sent an email to all parties - Reverb.com, Coast Sonic, and Smallsound/Bigsound - on Christmas day afternoon.
    Here's where I was pleasantly surprised: I heard back (email) from all three companies on Christmas Day stating they'd do what was needed to rectify the issue. Not boiler-plate, auto-reply emails, either. These were personal - written by humans.
    Brian from SS/BS stated he'd call me today - which he did at the exact appointed time. Situation rectified.

    The point of my post is to give a big shout-out, thank you, kudos, etc to all three of these companies - Neal of Reverb.com, Coast Sonic Pedals, and Brian of SS/BS. Each of you has delivered exceptional customer service. Thank you very much.

    I highly recommend using these folks. Thanks again, and happy holidays!
  2. dannybuoy


    Aug 3, 2005
  3. scubaduba

    scubaduba Moderator Staff Member Supporting Member

    Dec 23, 2003
  4. bongomania

    bongomania Supporting Member Commercial User

    Oct 17, 2005
    PDX, OR
    owner, OVNIFX and OVNILabs
    Good to hear!
  5. BassManPatsFan

    BassManPatsFan Supporting Member

    Feb 20, 2004
    San Francisco
    I don't have experience with the other two parties, but Brian from ss/bs is a class act. He's gone way out of his way to help me with my mini overdrive before and when I once mentioned I was going to a show his band was playing in San Francisco (they're called Cymbals Eat Guitars and they're excellent), he offered to put me on the list even though we've never met and I'm simply a customer of his. I had already bought a ticket, but the gesture definitely resonated with me.
    reno88 likes this.
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    Here are some related products that TB members are talking about. Clicking on a product will take you to TB’s partner, Primary, where you can find links to TB discussions about these products.

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