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Fedex destroyed my DB 750

Discussion in 'Amps and Cabs [BG]' started by Dr. PhunkyPants, Oct 15, 2004.

  1. Dr. PhunkyPants

    Dr. PhunkyPants Guest

    Aug 11, 2002
    I can barely speak on this subject right now. The tracking number said my DB 750 (shipped in factory original packaging) was supposed to be here yesterday. Upon calling a Fedex operator, I was told that my item was "irretrievably damaged" and that I'll have to "file a claim."
  2. Bassart1

    Bassart1 Guest

    Jun 26, 2003
    Didn't they double box it? Shameful not to do that with something as small as an amp head.

    Chin up. At least FedEx claims is pretty efficient.
  3. bassmonkeee


    Sep 13, 2000
    Decatur, GA
    Wow. Irretrievably damaged?!? That sucks. I hope it was insured for the full amount. :(
  4. {OE}


    Sep 23, 2004
    Connecticut, U.S.
    Could have been worse; like accepting the package before you realized that the gear was " toast". :scowl:

    You shouldnt have any prob. with having it replaced other than the wait to get it...
  5. DougP


    Sep 4, 2001
    Wow Brian, sorry to hear that. Atleast they owned up to it and didnt try to hand you a crushed box.
  6. NJL


    Apr 12, 2002
    San Antonio
    dude, what a bummer :(
  7. Nightbass


    May 1, 2001
    Seattle, WA
    Only the sender can file a claim. They shipped it, they insured it, they file the claim.

    In any case, whoever sent it will probably send you another one right away while they're settling the claim. My one and only claim with FedEx was settled in less than 2 weeks, so chin up.

    To me, "Irretrievably damaged" sounds like someone opened the package and stole the amp...
  8. Dr. PhunkyPants

    Dr. PhunkyPants Guest

    Aug 11, 2002
    Thanks guys. Trying to reach the seller now.
  9. {OE}


    Sep 23, 2004
    Connecticut, U.S.
    heheheh..... or it was run over by a forklift.... it happens more than you may think..... For some of those guys, calling them "monkey's" would be a compliment....
  10. inazone


    Apr 20, 2003
    That bites! I feel for ya. At least when you do get it it will be worth the wait. :bassist:
  11. I know how you feel. I had a similar incident with an amp that had to be sent away for repairs. It was in a clydesdale road case and when I got it back, the amp looked like it was thrown down a flight of concrete stairs; the rack ear on the amp was twisted back about 45 degrees, and it sounded like sh*t when I turned it on.
    UPS did pay for the repair, but it never sounded the same after that. So you're pretty lucky. :meh:
  12. embellisher

    embellisher Holy Ghost filled Bass Player Supporting Member

    man, that sucks!:mad: here's hoping that everything works out for you.
  13. xcental34x


    Feb 28, 2003
    Memphrica, TN
  14. Dr. PhunkyPants

    Dr. PhunkyPants Guest

    Aug 11, 2002
    Still trying to reach the seller.

    What totally burns me about this incident is that despite having spoken to several Fedex customer service specialists, not one person has said a simple "I'm sorry."

    Is it to much to ask? Yes, I know YOU didn't break it, but it's your job to deal with the public on behalf of your company.
  15. oversoul

    oversoul fretless by fate

    Feb 16, 2004
    This is the kind of stuff that makes me tremble, knowing that my bass will have to travel all over the atlantic in such manner... :eek:
  16. NeedMoreBass

    NeedMoreBass unregistered

    Feb 14, 2003
    Better hope that:

    1) It was insured by the seller. That would totally suck if it wasn't insured and you have a hard time getting your money back and

    2) it was properly packed. I've seen FedEx turn down claims on items packed in factory packing because it didn't meet their criteria.

    You need to do everything possible to contact the seller because the claim must be filed by him because that is who the shipping contract is with.

    Good Luck!!
  17. RAM


    May 10, 2000
    Chicago, IL
    Wow! That really blows!

    I had a claim where they damaged something once. From the time I noticed the damage until I received it back was about 2 weeks. FedEx was very responsive.

    How soon do you *need* the Aggie?
  18. I think that almost everyone here can empathize with your frightening predicament. Maybe I'm offtrack, but I look at it this way... you paid an agreed-on price for something that has yet to make it into your hands. It should be up to the seller to put things right. It was insured, right? As RAM stated, when I had some trouble in the past Fedex was good to deal with. Good luck.
  19. notanaggie

    notanaggie Guest

    Sep 30, 2003
    At least it wasn't UPS....

    They happily smash things, and they NEARLY ALWAYS claim it wasn't packed well wnough, and deny the claim.....at which time you can go fish, as you are getting nothing.

    FedEx has been decent.

    The bigger problem is getting the seller to care..................you are totally dependent on the seller to deal with this, and they already have your money.
  20. Dr. PhunkyPants

    Dr. PhunkyPants Guest

    Aug 11, 2002
    Thanks, everybody for your moral support. I've contacted the seller and everything's going to be fine--we're insured and he's getting the claim in on Monday.

    In the meantime, since I need an amp and need it tonight, I went out today and bought a new rig.

    1.) Crest CA-6 new
    2.) Used Aguilar DB659

    If everything works out, I guess I can take some solace in having the same tone section and twice the power for the same amount of $$$.