2 years ago I purchased an American Elite Jazz V and it's been a good bass so far. One of the nice thing about that series is the wheel at the bass of the neck to adjust the truss rod. A month or so ago, I had new strings put on it and the GC tech said "that wheel doesn't work and I had to take the neck off several times to get the truss rod adjusted properly." I am not happy about this, but it was already done. When I mentioned that I thought the wheel should work on a 2 year old bass to the tech, he suggested I could call Pro Coverage or Fender to see if they would do anything. Life goes on and time passes. Recently I've decided to put flats on it which will facilitate the need for another set up. I wanted to get this issue resolved before putting flats or at least at the same time. So, I called GC to get the purchase information--exact dates of purchase and how long was the pro-coverage plan that I chose, which led to the GC manager suggesting we try warranty first, which led to the tech reaching out to Fender, which led to Fender basically saying that everyone else in the world can get the truss rod to turn using the wheel and that they hadn't had that much of a problem. Since then it has been suggested that it just might be a design flaw and kind of a "bummer" which didn't make me feel warm and fuzzy. I draw these conclusions. Sometime between the last setup-- same tech at GC-- and the one prior; that is to say the past year, the rod seems to have seized up. Once upon a time, one could insert a proper sized Allen wrench into the wheel and with appropriate pressure, it would move in either direction. Last night, when I tried a similar thing, the wheel does not budge in either direction. At all. I used a chrome Allen key and was afraid that I was either going to break the truss rod or bend the Allen wrench. Apparently, when he took the neck off, he was able to insert an Allen key into the hex nut at the base of the wheel and turn the truss rod, reassemble the bass, test, rinse and repeat. I was not there when he was taking the neck on and off so I have no reference for how much pressure or leverage was needed to make it turn. So, am I crazy for wanting this to work as advertised? Should I just live with it? Should I try to make Fender stand behind the bass? Something else? What say you?