A couple months ago I purchased a Fender Jazz online with a bad neck, and a maxed truss rod, and after my futile attempts at fixing it, I sent it into a local store with fingers crossed hoping for warranty service. The repair guy takes notice of the ludicrously tight truss rod and the ridiculous action on the neck, and then tells me it's a simple matter of adjusting the micro-tilt, lol. Right there, I knew I was in trouble with this guy. I then threw out the suggestion that since the bass is under warranty, maybe a new neck would be best. He says no, there's no problem with it. At this point I realize the guy is an idiot and that I should thank him and leave. Which I did. Fast forward to a few days later, and I'm at the biggest store in the city feeling pessimistic at best. Anyway, to make a long story even longer. I explain my problem to the 18 year old girl at the counter and she draws up a work order for a basic set up and inspection and voila! The repair dept. calls me up and tells me what I wanted to hear. "We're going to order a new neck" I guess the moral of the story is when it comes to warranty work, it pays to be stubborn.