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Fender Rumble 100 v3- Blown components and Warranty issues

Discussion in 'Amps and Cabs [BG]' started by drbeanz456, Feb 3, 2019.


  1. agedhorse

    agedhorse Supporting Member Commercial User

    Feb 12, 2006
    Davis, CA (USA)
    Development Engineer-Mesa, Product Support-Genz Benz
    This is not true of most of the Rumble line, parts are available to any authorized Fender Electronics service center.
     
    G-Dog and pcake like this.
  2. Systolic

    Systolic Supporting Member

    Nov 29, 2009
    Madison,Wisconsin
    Unfortunately that's no longer true. I do service parts for a large retailer and we are a long standing Fender Authorized Service Center and definitively, if the Rumble is not under warranty, you can't get parts. I actually just triple checked with my Service Manager because I'm on TB at work rather than working, lol. I've tried woofers and tweeters on the cabs and the boards in the amps for sure. Likely some other parts as well.

    This all changed.....mmmmmaybe a year ago. Fender used to be one of my better suppliers to work with, but after their "recent policy change." They've been an absolute bear to work with. It basically boils down to, if you're out of warranty and the product was not made in the U.S. or is current production MIM, you're out of luck.
     
    Last edited: Feb 4, 2019
    dralionux likes this.
  3. agedhorse

    agedhorse Supporting Member Commercial User

    Feb 12, 2006
    Davis, CA (USA)
    Development Engineer-Mesa, Product Support-Genz Benz
    That would be a (VERY) significant change. I know that most of the Rumble parts have been available when you order by FMIC part number, and of course many of these parts are standard parts available from other sources. Fender has always been very good with maintaining replacement parts. As a disclaimer, I'm only familiar with the larger Rumble heads and combos.

    I do stock the power amp modules used in the Rumble 150, 350 and 500.
     
  4. Systolic

    Systolic Supporting Member

    Nov 29, 2009
    Madison,Wisconsin
    I know, we were quite shocked as well, and it's been very frustrating. You can send us a Rumble 115 with a blown woofer into our Service Center and if it's not under warranty, when we contact Fender to replace said woofer, they basically tell us to kick rocks, I've run into the exact same response for many Fender products since their policy change.
     
    dralionux likes this.
  5. Systolic

    Systolic Supporting Member

    Nov 29, 2009
    Madison,Wisconsin
    If this pastes correctly, this was my interaction with Fender on a Rumble that came in for service last month. I'll be deleting most names and contact info of course. Work backwards..you know how it works....





    Correct, these amps are non-field-serviceable , the internal components are not set up for direct sale to the end user or Service Centers.

    Regards-



    From: Garrett
    Sent: Wednesday, January 17, 2018 8:19 AM
    To:
    Subject: RE: Rumble 100 V3 Part FEN:0132000001771


    Anymore? It’s a current production model.






    From:
    Sent: Wednesday, January 17, 2018 9:18 AM
    To: Garrett
    Subject: RE: Rumble 100 V3 Part FEN:0132000001771


    Hello ,

    We do not offer a Rumble 100 replacement power supply/mod anymore.
    Please let me know if you have any questions.



    Parts Department

    Fender Customer Service

    Fender Musical Instruments Corp

    480-845-5141

    17600 n. Perimeter Drive, Suite 100 Scottsdale, AZ 85255 USA





    ------------------- Original Message -------------------
    From:
    Received: Tue Jan 16 2018 08:23:11 GMT-0700 (US Mountain Standard Time)
    To: Parts;
    Subject: Rumble 100 V3 Part

    Hey,

    Looking for the POWER SUPPLY/AMPLIFIER MODULE for the Fender Rumble 100 V3. It is OUT of warranty. Could I please get part#/our dealer cost/stock availability?
     
  6. Systolic

    Systolic Supporting Member

    Nov 29, 2009
    Madison,Wisconsin
    Now of course many Fender products I can certainly get parts for. Did a bunch of Super Champ and Bassman boards just this morning that were not under warranty. So ya just gotta be a bit more careful with what line/series you're buying.
     
  7. wmhill

    wmhill

    Aug 20, 2012
    upstate NY
    MTD basses endorsed artist Bartolini pickups emerging artist TECAMP bass players gear endorsed
    My final straw with fender was similar. In 4 months time, i had seven of the same amp (G-DEC) fail with the same problem, and fender assures me that there is no issue with that model. I finally got an inside number (from an equally frustrated dealer) and was able to get a full refund from fender, only after threatening legal action. The last amp was broken right out of the box at the dealers. It was a 45 minute drive each way to the dealer, and considering the number of amps that failed, that alone was a big investment in time & gas alone.
     
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  8. agedhorse

    agedhorse Supporting Member Commercial User

    Feb 12, 2006
    Davis, CA (USA)
    Development Engineer-Mesa, Product Support-Genz Benz
    Very surprising, it makes me sad too. Fender was a very good company to work for, and their service department was very customer service oriented. Run by knowledgeable, competent guys.

    This may apply only to the very small amps, this policy was standard for amps like the little Frontlines going back years, but if it has expanded to the larger Rumbles (say the 150, 200, 350 and 500) I have to say I would be shocked. I would expect that if the parts are used in other models (such as jacks, switches, pots, knobs, etc), they should be available by FMIC part number even if it's used in a smaller amp.
     
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  9. okcrum

    okcrum in your chest

    Oct 5, 2009
    Verde Valley, AZ
    RIP Dark Horse strings
    I don't see anywhere in the OP's postings where the amp failed within the 45 day (in this case) GC store return window. From the info in the thread, it appears the OP had the amp for at least 15 months before it failed.
     
    pcake and agedhorse like this.
  10. pcake

    pcake Supporting Member

    Sep 20, 2011
    Los Angeleez
    you're right. when i read it the first time on 2 hours of sleep, i thought when he said DAY 1, it was the first day he had the amp, but it seems that it's day 1 of the problem.
     
    okcrum likes this.
  11. okcrum

    okcrum in your chest

    Oct 5, 2009
    Verde Valley, AZ
    RIP Dark Horse strings
    Not just you. I had to reread the thread because I got the same impression.
     
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  12. bobcruz

    bobcruz

    Mar 10, 2004
    CA
    This exchange reminds me of the crew in the cult classic movie "Dark Star" trying to talk the malfunctioning thermostellar bomb into defusing itself. Did you try discussing phenomenology with them? ;)
     
    okcrum likes this.
  13. okcrum

    okcrum in your chest

    Oct 5, 2009
    Verde Valley, AZ
    RIP Dark Horse strings
    Yeah, it got pretty weird before it reined itself in. Nothing TB to see here. :roflmao:
     

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