Fender's customer service policy in the UK

Discussion in 'Miscellaneous [BG]' started by Rockin John, Feb 22, 2005.

  1. My experience is that it's not very good :( and I wonder why that should be.

    Is this not supposed to be the top manufacturer of electric musical instruments?

    I've been waiting for an under-guarantee replacement bass boost / cut control knob for the Jazz for about 6 months. My dealer says he tried his best and that it's on back order from Fender. I honestly don't know whether I'll ever get it. I even tried emailing Fender USA about this part. As yet, nothing. :bawl: [Could anyone give me a current email address for Fender Cust Service, USA, please]

    I was put off Fender bass amps because another dealer told me that there is just one guy looking after all instrument and amplification repairs in the UK. Dealer said there was absolutely no certainty that an under-guarantee repair would ever get done. If true, what a shambles.

    I love my Jazz but I'm seriously worried about after sales service.