Probably been done, but I want to use the power of the internet for good and not its usual evil. I'd like everyone to please follow a few rules: 1) Manufacturers only... well, no retailers/vendors, simply because I've seen a number of threads in which props were given to them. 2) First-hand experience only! I don't wanna hear about what you know from others, even if it's your best friend, instructor, local bass hero, or mommy. YOU had an issue (or not?), and YOU received excellent customer service. That's what I want to hear. 3) No negativity, please. Yeah, "bad guys" should also get their due, but not here, don't wanna go there, things could get ugly.