I bought Fretless5verfan's NeoPak. At my request, he shipped it to Genz-Benz for the 2 ohm upgrade, and they were to ship it to me. It arrived at Genz-Benz on Monday. It arrived, upgraded, at my house, TODAY. Thursday. I expected that it would get here sometime next week, and that would have been fine with me. For the Genz-Benz guys to get it on Monday, upgrade it, and get it to me 3 days later, is abso-freakin'-lutely GREAT customer service. You guys have totally exceeded my customer service expectations. Thank you, and much respect. PS: For those of you who want to know "how does it sound?" - I have to wait until the weekend to find out . I'm in the middle of a speaker cabinet build and won't have it finished until then. The waiting is going to drive me crazy!