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Genz-Benz Neo-Pak issue - for the GB guys!

Discussion in 'Amps and Cabs [BG]' started by deekay911, Feb 22, 2008.

  1. deekay911

    deekay911 Supporting Member

    Nov 4, 2007
    Charleston SC
    Hi - I recently sold my month-old Neo-Pak 3.5 to a fellow bassist in the UK, and he is reporting the following:

    "I finally got around to setting the amp up today (wife and child now home and into some semblance of a routine) and it was great for the first 10 minutes. It then started cutting out, and at first I thought it was a dodgy guitar lead, but after some swapping around, it turned out to be the amp itself.

    After a bit of investigation, I was able to trace it to a bus
    connector between the pre-amp and power amp, as unplugging and re-seating it a few times seemed to fix the problem. I couldn't tell whether it was due to simply the connector being loose, or whether the base of the connector isn't soldered into the board properly, and wiggling it may have only rectified it temporarily. Obviously I'm concerned about if it's likely to recur."

    Agedhorse and Hasbeen - have you come across this before? Any suggestions what the likely cause is (maybe dry solder joints??). Given the amp is in the UK now how would we go about a warranty repair?

    thanks - I know your Customer Service rocks!!
  2. agedhorse

    agedhorse Supporting Member Commercial User

    Feb 12, 2006
    Davis, CA (USA)
    Development Engineer-Mesa, Product Support-Genz Benz
    Not something that we've seen more than a couple of times over thousands of amps. It's possible that it got pulled partially loose during shipping, this is the most common reason, another is that it wasn't quite fully seated during assembly and wasn't caught.

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