Genz Benz Shuttle 3.0 amp soft distortion

Discussion in 'Amps and Cabs [BG]' started by ImTheOnlyOne, Dec 27, 2014.

  1. ImTheOnlyOne

    ImTheOnlyOne Supporting Member

    Apr 7, 2011
    I very recently acquired a used Genz Benz Shuttle 3.0, made around 2007, and discovered that it has a problem. Paging @agedhorse for his insights.

    A bass signal reaching the speaker out and headphones distorts slightly, with the distortion especially audible as a tone decays. The noise presents as a kind of kizz-z-z-z-z-zyip accompanying a bass guitar note as it naturally swells then decays, just up until the front panel signal LED goes out. The fizzing ends every time in sync with the signal LED going out.

    I've determined that the distortion is not present in the shuttle's send or post eq DI. For example, if I run a source into the front of the shuttle and send or DI that signal to another device, the signal arrives there free of any issues.

    I can return a signal to the 3.0 return from a known good amp send and will hear the issue in the shuttle's speaker out and headphone outs. I imagine that definitively rules out the shuttle's pre-amp section as the source of this issue. The issue is present when using the Aux in as well.

    Does this sound like a repairable problem? Am I dealing with an amp having a failing power section? Could it be an issue with the 3.0's built in limiter (though I'm not inducing clipping)? Could I simply have a dirty interconnect within the amp? Thanks for any and all assistance !
     

    Attached Files:

  2. agedhorse

    agedhorse Supporting Member Commercial User

    Feb 12, 2006
    Davis, CA (USA)
    Development Engineer-Mesa Boogie, Development Engineer-Genzler (pedals), Product Support-Genz Benz
    Possibly that a component has drifted badly or is on the process of failing. PM me and I will help you get this sorted out, it's repairable of course.
     
    Last edited: Dec 27, 2014
  3. bassie12

    bassie12

    Aug 23, 2008
    I have one with the same issue, packed and ready to go to aged horse as soon as I return from my holiday travels!
     
  4. ImTheOnlyOne

    ImTheOnlyOne Supporting Member

    Apr 7, 2011
    PM sent.
     
  5. ImTheOnlyOne

    ImTheOnlyOne Supporting Member

    Apr 7, 2011
    Follow-up... Thanks agedhorse for an outstanding, professional, and reasonably priced repair job! My Shuttle 3.0 is back in action.
     
    Zbysek and Datsgor like this.
  6. agedhorse

    agedhorse Supporting Member Commercial User

    Feb 12, 2006
    Davis, CA (USA)
    Development Engineer-Mesa Boogie, Development Engineer-Genzler (pedals), Product Support-Genz Benz
    No problem, have all the parts in stock and they are straight forward to work on for those who have experience with this kind of product. For all the thousands of Shuttles out there, I really don't see very many over the course of a year. Getting kind of lonely in the service shop actually ;)
     
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  7. Jeff Genzler

    Jeff Genzler Commercial User

    Feb 9, 2007
    Brooklyn NY
    Currently GENZLER AMPLIFICATION / Formerly GENZ BENZ
    Don't you have some horses to talk to for company?
     
  8. JI99

    JI99 Guest

    Jan 24, 2007
    There's always the local Starbucks... ;)
     
    agedhorse likes this.
  9. agedhorse

    agedhorse Supporting Member Commercial User

    Feb 12, 2006
    Davis, CA (USA)
    Development Engineer-Mesa Boogie, Development Engineer-Genzler (pedals), Product Support-Genz Benz
    True on both accounts. One of these days I will have to ride my horse through the drive through. (actually got a ticket for riding throuh a Jack in the Box in town in the 1980's)
     
  10. BassmanPaul

    BassmanPaul Inactive

    Say What?? Horses go to Starbucks?? That's one up on our Timmies. :D
     
  11. Stewart Home

    Stewart Home

    Feb 4, 2019
    I'm having the same issue as well. This thread is a liitle old, but hopefully still active.
     
  12. agedhorse

    agedhorse Supporting Member Commercial User

    Feb 12, 2006
    Davis, CA (USA)
    Development Engineer-Mesa Boogie, Development Engineer-Genzler (pedals), Product Support-Genz Benz
    Pm me and I will help you get this sorted out.
     
  13. nostatic

    nostatic Supporting Member

    Jun 18, 2004
    central coast
    Endorsing Artist: FEA Labs
    hey, I'm a little old but hopefully still active too!
     
    agedhorse likes this.
  14. johnpsmith

    johnpsmith

    Jul 14, 2018
    I’m glad this post is here. My shuttle just started having this same issue last week after a loud pop noise.
     
  15. agedhorse

    agedhorse Supporting Member Commercial User

    Feb 12, 2006
    Davis, CA (USA)
    Development Engineer-Mesa Boogie, Development Engineer-Genzler (pedals), Product Support-Genz Benz
    No problem, I will get you the information when I get into the shop.
     
  16. johnpsmith

    johnpsmith

    Jul 14, 2018
    agedhorse likes this.