GHS strings customer's service kicks ass.

Discussion in 'Strings [BG]' started by AndrewT, Mar 26, 2002.

  1. AndrewT


    Jun 16, 2001
    Sugar Land, TX
    I finally got around to sending back a dead e strings I got in a set of brite flats. I mailed it out on the 15th, and on the 25th, I got a replacement string in the mail, no muss, no fuss. I thought a 10 day turnaround was excellent, considering 3 days for shipping each way. :) Just thought you guys/gals would like to know.
  2. bertbassplayer

    bertbassplayer Supporting Member

    Jul 7, 2000
    Carlsbad, NM
    TI's rocks too... I had some TI Acousticores, and I wasn't satisfied, and they sent me another set of Acousticores for free, just to make sure I didn't get a bad set.
  3. JMX

    JMX Vorsprung durch Technik

    Sep 4, 2000
    Cologne, Germany
    I don't know about the Pyramid customer service, since I haven't had a bad set in almost ten years, but everytime I met the company people at their booth at Musikmesse I was treated very well, and they even sold their sets for less than 50% of the street price there.
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    Primary TB Assistant

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