Hey guys, to give you some background, I use a GK 1001rbII with a neo 410 (soon to get a second 410) I've been using that rig for a couple years and it's held up great. But to be honest, there were still a few features of the 1001rbII that I didn't quite know everything about. So I found my manual and looked for their contact info. I found an email so I sent them a few questions. Within about an hour or so they responded and helped me with everything I needed and they explained things to me in a way that I could understand. I want to hear from you guys, anybody got any stories? Good or bad, all are welcome.