Godin - Don't Waste Your Money Rant - How I went from Loving them to Hating them in a Single Afternoon RE A4 Body Implosion I must have become spoiled since becoming an American (Canadian Expatriate). There’s a slight level of service (or care) that I now anticipate from companies. In the past I tried to contact the Godin Assembly facility to run a sunburst A5. (They do run this color on other guitars. offered to pay extra. suggested I could wait for up to a year). They did not reply to my request. Godin Implosion Issue Shipped a Bass in a Godin/TKL Hardshell Case The Top of the Bass Imploded. I have shipped Yamahas, Martins, Taylors, Breedlove all in the same method. Godin Assembles in the USA Knowing that Godin avoids import taxes by assembling Canadian parts in the USA, I contacted the company about company service. I’m aware that they’d probably want one (or some) of the following Surrender my current body Proof of Serial Number Written Agreement of How the Parts Would Be Used Photo Proof of Error Sent in To Factory Cash Email 1 - I contacted the information line with a request on how to receive parts or service. They basically avoided the issue. RE: Replacement A4 Body After a little research and email with contacts in the equipment industry, they have suggested direct contact with you vs. taking to a qualified luthier (Like Hoffman Guitars). The bass was shipped (in a Godin Hardshell case). When it arrived it appears as if there was an atmospheric issue. There’s a long crack along on the low-string side of the bass - on the inside of the cavity; the bracing has unglued from the bridge brace. The case shows no indications of damage or abnormal wear. I understand this is beyond warranty and that you may request the current body is surrendered. I'm qualified to bolt/unbolt the neck & body. Please reply with pricing and availability. Sincere thanks. Tim Email Reply Received 1Hi Tim, A4 bodies are not available separately. Regards, Michel Godin Guitars Email Sent 2 Michael. Re A4 body Respectfully - it's a bolt on neck. How/where do we get service in the USA? There were no clues in your hot of how to rectify the top split issue. I've been pro for years, Over the course of time have been in similar positions needing support on legacy products. I've never encountered a gear company that did not stand behind their instruments. It is common to have Ovation request a photo. Peavey requires a serial number with written agreement. Fender just charges a ton. Gibson asks us to send it to Nashville... Martin has regional service. Taylor just swaps it out. Ibanez has a permanent replacement. It's possible I misscommunicated the need for Godin support on this matter. Looking for a solution to get the top of the A4 back functioning. Tim Godin Email Reply 2Hi Tim, Your only option is to have the top repaired by a local luthier. Regards, Michel Godin Guitars Phone Call 1 – Tried to go through a local approved retailer. They received no support or clues from the factory. Phone Call 2 – Had a Cousin call from Winnipeg (Fluent in French), they told him to contact a vendor. Authorized Vendor Feedback - I was told by authorized local vendors this lack of service includes Seagull, Norman, Simon & Patrick, Richmond, Art & Lutherie, Lapatrie. I was careful not to blame the issue on faulty workmanship, poor design or bad construction. Just looking for help getting a replacement bolt-on body. Please Take my advice.. do not buy a Godin Guitar or bass – you have witnessed how they treat their customers. Your opinions please…..