About three weeks ago I ordered a bunch of stuff from SamAsh.com: A case for my Ibanez SR506, a stand, a keychain-sized metronome, and a bunch of other doo-dads, total cost about $230 with shipping. I received an email confirmation that said, among other things, "we won't charge your CC until your order ships." Well enough. I happened to check an hour or so later, and the charge HAD appeared on my credit card, so I assumed they were ready to ship the stuff. However, I got no email confirmation. In the back of my mind I thought "must have gotten caught in the spam-trap," which does happen on occasion. A week later, still no email confirmation, and still no stuff. I thought to look through the spam trap. Nothing there. A few more days went by, nothing. I finally decided to call the 800 number. I have to say I didn't have to wait for very long for a "customer service representative" to pick up. I gave her the order number from the original order confirmation, and then she disappeared of the line for at least five minutes. Came back on, said: "I'm not sure what's going on with this order. I'm going to refer it to my manager to make sure it gets out today." "Will I receive email confirmation? Can you call me to let me know the resolution?" "Um, yes, sir, we'll email you. Give me your phone number and we'll call you, too." A couple more days go by, no email confirmation, no phone call, nothing. I call the 800 number again. Talk to a DIFFERENT person this time, but pretty much the same result: "I'm not sure what's happening with this order sir, we'll get it out today." ME: "Look, I heard this two days ago when I called you people. Could I please TALK to the manager?" SAMASH GUY: "Um, well, manager's not available right now, sir, but I PROMISE she'll get right on this." ME: "Again, I don't want to be a pain about this [okay, so I lied] but this is the SAME SPIEL I was given before, and I need to know why you have charged my card without sending my order! PLEASE, I want the manager to call me back. And I want you to know that I expect next day delivery for this order, since it's obviously a screw-up on your part." SAMASH GUY: "Um, okay, sir, let me have your number..." So another day goes by, and I'm about to call them AGAIN to just cancel the order, when I get the phone call that they've shipped it. I say "Now, this order SHOULD have been shipped three weeks ago. So I assume you sent it Next Day, right?" SAMASH GAL: "Um, well, I don't have the information, sir. But if we told you we would [they didn't actually, I guess] then I'm sure we did." So finally, I get email shipment confirmation. At first I think "good going," as I see it's been sent FedEx. But later, when I click on the TRACKING link, I find it has been sent FedEX GROUND, and won't be here for FIVE DAYS. So that's nearly a MONTH from the time I place the order (and they charge my CREDIT CARD), to when I take delivery - and that's for an order with nothing backordered, etc. BOTTOM LINE: I will do no more business with SamAsh.com if I can possibly help it. I cannot believe the lack of customer service savvy that some of these online outfits exhibit.