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Great customer service from EWS

Discussion in 'Effects [BG]' started by BFunk, Nov 21, 2012.

  1. BFunk

    BFunk Moderator Staff Member Supporting Member

    I just had a great customer service experience from EWS. I bought a BMC in May. Sometimes it would buzz awfully when connected to a power supply. In this case the power supply was a BBE Supa Charger. I recently emailed EWS about this. After a couple of emails from Toshio Horiba, they are going to send me a replacement free of charge. All they ask is that I send back the old unit once I get the new one. I didn't even have to ask for a replacement or repair. I just explained the problem. He asked me to send him a photo of the guts and then he offered to replace it. That is excellent customer service. Way to go EWS.
  2. rimbaud

    rimbaud Banned

    Nov 17, 2011
    Now I love my EWS Tri-Logic II much more ! good to read that, but not really surprised, Xotic and EWS are top manufacturers...
  3. dave2


    Feb 10, 2007
    Great to hear as I am buying a Xotic Tri-Logic I from a fellow TBer. I am looking forward to trying this preamp