Of course, the big problem with GC, which is symptomatic of retail in general, is the demise of the small music store. It's sad, but I guess those days are gone for good. I've bought a couple instruments from GC, and like their return policy, and the fact that they are convenient to my domicile. Other than the sales idiots, the only real complaint I have is with a set of Rotosound 66 strings which sucked. After some research, I found that Rotosound was providing a cheaper version of their strings to GC. That's no bueno.