HELP New Bass, Cracked Fingerboard - Should I Send Back?

Discussion in 'Basses [BG]' started by dragonfly66, Nov 18, 2017.

  1. dragonfly66

    dragonfly66

    Oct 31, 2009
    USA
    I received my new bass today and when cleaning the fingerboard I noticed what appears to be a crack. I don't know enough to know whether this is something to worry. My concern is that over time with the expanding and contracting of the wood the crack will get worse. Is this ok or should I send it back?

    The crack appears to go from the 12th to the 16th fret. It doesn't appear to be too bad at the 15th probably because the inlay is there. But the crack is visible again at the 16th fret.

    IMG_0352.jpg
    Frets 13 & 14.

    IMG_0346.jpg
    Frets 12 - 16
    IMG_0361.jpg
     
  2. ModuMan

    ModuMan How many is too many? Supporting Member

    Feb 23, 2007
    Bristol, CT #19
    I don't know how detrimental it is structurally but it would bother me. And I don't think it would help resale if you decide to let it go.
     
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  3. Soonerbldr

    Soonerbldr

    Jul 31, 2009
    Seattle, WA
    It is worth a call to the seller, if it is a BB Music store then I would send it back as a defect and get something else.
     
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  4. Linnin

    Linnin

    Jul 19, 2012
    Linningrad, Earth
    What brand bass is it? The frets are rough and could sure use a polish too. Send it back. Buy a better bass.
     
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  5. Killed_by_Death

    Killed_by_Death Snaggletooth Inactive

    That's a Fender Mustang P/J.

    new bass - I'd return it, if you can be bothered boxing it up & shipping it
    and don't forget the next one might have a fault of some kind

    pre-owned bass - use it & forget about it
     
  6. Fat Freddy

    Fat Freddy Supporting Member

    Feb 23, 2016
    Albany NY
    Three little words.....

    Send It Back.....
     
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  7. gwangi

    gwangi

    Jul 4, 2009
    Forbidden Valley
    Yes most definitely send it back if it's brand new, get a replacement or another different bass.
     
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  8. Vinnie Boombatz

    Vinnie Boombatz Inactive

    May 26, 2010
    Send it back, no question.
     
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  9. Gilmourisgod

    Gilmourisgod

    Jun 23, 2014
    Cape Cod MA
    Probably just cosmetic, by why take The chance? An ocean of great instruments out there these days. When you can get a great bass for under $300, no reason to compromise on a flawed bass.
     
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  10. Dean N

    Dean N

    Jul 4, 2006
    Pittsburgh, PA
    Holy crap, Sherlock. Those are some impressive eyes you've got!

    That should go back.
     
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  11. Killed_by_Death

    Killed_by_Death Snaggletooth Inactive

  12. Turnaround

    Turnaround Commercial User

    May 6, 2004
    Toronto Canada
    Independent Instrument Technician
    It's a flaw. It's not going to get better. There is every likelihood that it will get worse. Unless it was discounted as a second and that you were willing to accept that, then send it back.
     
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  13. Ross W. Lovell

    Ross W. Lovell

    Oct 31, 2015


    KBD a details man!
     
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  14. Killed_by_Death

    Killed_by_Death Snaggletooth Inactive

    I assume the OP, bought from Sweetwater, because he mentioned in the OP about the weight, which I also assume he was able to know prior to purchase.
    If he sends it back, most likely he'll get a heavier instrument for the replacement.

    unless he politely asks them to please send him the lightest Mustang they have (regardless of finish, maybe)
     
  15. jd56hawk

    jd56hawk

    Sep 12, 2011
    The Garden State
    No question.
    Return it.
    I'd expect perfection even with a new Squier Affinity bass.
     
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  16. Fat Freddy

    Fat Freddy Supporting Member

    Feb 23, 2016
    Albany NY
    Fixed that for you :D:thumbsup:....
     
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  17. jd56hawk

    jd56hawk

    Sep 12, 2011
    The Garden State
    Played six of the Race Red PJs.
    Two were pretty bad.
    Two were so so.
    One was pretty good.
    One was exceptional.
     
    Last edited: Nov 18, 2017
  18. dragonfly66

    dragonfly66

    Oct 31, 2009
    USA
    Bought this bass, a Fender Mustang PJ, from Sweetwater. I've already called in about it, but my rep is gone for the weekend. The guy I talked to is opening a service case to have their guitar service people look at the photos. He also said that because the bass is brand new that if it is a crack they would just replace the bass as opposed to repairing.

    I also took it to a local guitar tech who confirmed it was a crack and would need repair to keep it from traveling. He also said to return it as I should not have to repair a brand new bass before even playing it. So I guess this is going back on Monday.
     
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  19. ModuMan

    ModuMan How many is too many? Supporting Member

    Feb 23, 2007
    Bristol, CT #19
    Sweetwater is good about replacing. Repair isn't their thing anyway.
     
  20. bass12

    bass12 Have You Met Grace Jones?

    Jun 8, 2008
    Montreal, Canada
    I had a similar situation with a neck-through Warwick Thumb. Warwick refused to replace it, they just patched it up. That was the last Warwick I bought.