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Hipshot HB5 peghead bushing problem

Discussion in 'Hardware, Setup & Repair [BG]' started by cosmo440, Apr 10, 2012.

  1. Apr 10, 2012 #1
    cosmo440

    cosmo440

    Sep 21, 2010
    Tallmadge, OH
    I just received a set of Hipshot HB5 tuners for my '96 Rickenbacker 4003 and was "surprised" (to put it lightly) that the supplied peghead bushings aren't even close to fitting the factory drilled holes in the headstock. My Ric is totally stock and unmodified so I find it a little disturbing that Hipshot would sell items that are so undersized that they won't even fit the instrument they were designed for. Anyone else have this experience or am I the only one who got hosed?
     
  2. Apr 10, 2012 #2
    joeyl

    joeyl

    Jun 3, 2006
    El Paso TX (formely New Orleans, LA)
    call Hipshot up, their Customer Service is awesome
     
  3. Apr 10, 2012 #3
    ponticat

    ponticat

    Sep 24, 2005
    Alexandria, Virginia
    +1
     
  4. Apr 11, 2012 #4
    Josh Borisoff

    Josh Borisoff

    Mar 22, 2012
    Customer service, Hipshot Products
    Hi Cosmo, I'm sorry you had that experience with our product. I believe you called us yesterday and had this resolved. Is that correct?
     
    Lownote38 likes this.
  5. Apr 11, 2012 #5
    202dy

    202dy Supporting Member

    Sep 26, 2006
    Hosed? Seems a little strong. Sounds like there was a mistake somewhere.

    Hipshot's service is legendary. Apparently they are moving to correct any problem that exists. Please post the outcome so that others will know how it is resolved.
     
  6. Apr 11, 2012 #6
    cosmo440

    cosmo440

    Sep 21, 2010
    Tallmadge, OH
    I phoned Hipshot customer service and, true to legend, they are supplying me with a set of the "larger" Rickenbacker bushings. Apparantly, some Ric basses use larger bushings than the ones typically supplied with the HB5 tuner kit. Kudos to Hipshot! It's service like this that makes customers come back again and again.
     
    Lownote38 likes this.
  7. Apr 11, 2012 #7
    Josh Borisoff

    Josh Borisoff

    Mar 22, 2012
    Customer service, Hipshot Products
    Glad to hear it worked out Cosmo.

    The root of the issue here is that Rickenbacker made a few basses with slightly bigger headstock holes. I'm not sure how many but the number is relatively small.

    Here's a picture of the two different bushings.



    image-272825433.jpg
     
    Lownote38 likes this.
  8. Apr 11, 2012 #8
    joeyl

    joeyl

    Jun 3, 2006
    El Paso TX (formely New Orleans, LA)
    very cool (and I was right, their customer service is awesome)