I've posted this before and many people have been very interested in hearing VERBATIM, how luthiers service the wishes of their paying clients, within reason. I am currently doing some research regarding the ways in which expert luthiers (that build expensive custom instruments) like yourselves, protect your paying customers from being exposed to unsatisfactory, sloppy craftsmanship and poor customer service-level agreements. I have spoken to many well-known high-end luthiers, distributors, and bassists and the consensus is as follows: PROTECT AND REFUND THE PAYING CUSTOMER IF THEY HAVE A SERIOUS BUSINESS GRIEVANCE WITH AN ERROR (S) THAT CLEARLY OCCURRED BEFORE SHIPPING TO THE CLIENT. Granted, most high-end luthiers that charge thousands of dollars for their instruments, have a very detail-oriented quality assurance-based production process in place. With respect to doing "good faith business", I am sure that no one wants to sell a malfunctioning and sloppy instrument to a paying customer. But, there is an alarming trend amongst US-based luthiers and European-based luthiers in regards to the methodologies of applying a good faith refund to an honest, paying client if an egregious dispute does indeed arise. Time and time again, players enter into odd agreements with luthiers on the basis of good faith or word of mouth and they get stung!! And in such a fragmented bass market, anyone can enter the space and claim to be an EXPERT LUTHIER. Hypothetically-speaking, if a paying customer waits 2 years for a bass, and it shows up on their doorstep in horrific condition, due to a troubling amount of amateur luthier gaffes (horrendous set-up/soldering work, splotchy paintjob, error-prone hardware, backwards installation of electronics, etc.), wouldn't you want to please the paying customer in good faith and have a clear conscience that you do indeed, operate an honest business?