We often hear "horror stories" about this or that shop, or maybe each now and then also some terrible factory "customer service" tales, right? Now, instead, listen to this: on december 2003, I ordered a Skyline 55-02 from Basscentral, (Florida). I also requested to have, possibly, a cheaper way of shipping than usual. To better satisfy me, Beaver Felton arranged (along with Dan Lakin, Lakland founder-owner) a "custom" air way shipping, from the Lakland factory to Italy, where I live (go figure what these guys can do for a single customer! This is appreciable "per se"). Unluckily, the shipment was not insured. As of the last days of february 2004, the bass was still missing (still missing today) and I was really disappointed, having paid a considerable amount of money. I concluded that there was nothing to do anymore because the instrument had been stolen! Definitely! No ways to track it anywhere! I told this to Beaver and, after a brief consult, he and Dan Lakin decided to share the loss and to send me another bass, this time with a standard safe and quick shipment, WITH NO CHARGES for me: "...you owe us nothing..." Now, if anybody knows better store - factory owners I will buy him the lunch. Any other good stories like this one?