I've got a 2004 VW GTI, leased (AFAIK the law aplies equally to owned/leased), and have had it for 14 months. I took it in to the dealership 28 days ago for a 10,000 checkup. There were absolutely no problems with the vehicle when I dropped it off, Nov. 4th. When I picked it up Sat., Nov. 5th and drove it off the lot, it had to be forced into gear...literally. I took it back immediately, within minutes, and said "hey, you guys did something to this car." After two more hours, they finally said that some air had gotten into the transmission system, probably due to failing master/slave cylinders. "In under 14,000 miles, you're telling me the cylinders failed?" was my reply. "Yup." was his response, as if this were a normal thing. So they keep it, order parts ("We'll have them Tuesday, it'll be done by Friday."), and give me a loner, since technically the car was under full warranty, and I was absolutely pissed. I call 7 days later (the following Friday, Nov. 11): "The parts place forgot to send us this little ring part. It's ordered, it'll be here Tuesday, we'll be done by the end of the week." I call 6 days later (the following Thursday, Nov. 17): "There's something wrong with the transmission's flywheel. It's part of a larger assembly, so we have to gut the transmission, take pictures of everything, send the pics to VWHQ and get authorization for the parts expenditure." I call 8 days later (Friday, Nov. 25, day after Thanksgiving): "It's scheduled in the computer to be done by Monday (Nov. 28). Sorry about the wait!" I call 6 days later (Wednesday, Nov 30): "Well, it looks like it'll be all done Thursday!" It's now 2 days later, I've received no call from VW...you know what, just to make sure this post isn't moot, I'll call them right now. Hold on just a sec... Okay, sorry about the wait (I had to pee after I got off the phone). So, it's not done: apparently the parts are there, but a rep from VWHQ is coming out to inspect the flywheel on my car. It's classified as a "wear & tear" item after the first 12,000, and if for some reason this guy says it's my fault, I have to pay. What the hell is up with that? Do I have any legal recourse?