Well crud..my brand new Portamento is still down. Had it looked at and they believe the circuit board is damaged along with loose solders. The tech was able to get the pickups to come to life, but didn't want to mess with it more being he wasn't an authorized Ibanez repair shop. He didn't want to void warranty. So now I am waiting on original music shop to get back with me on my options. Ibanez customer support is horrid and I haven't been able to contact them at all. Might just be the last Ibanez they get out of me. I understand things happen, but to not be able to contact support is pitiful. I have sent emails and tried to call numerous times.