I haven't had a complaint with my Ric. I feel the build is far superior and more polished than my MIA Fender. Plus, it has the string spacing I wanted. I feel the build quality is just great. Granted, I haven't had to deal with Customer Support and working in a similar vein, I can see where one might get nasty. If you're bombarded with the same question day in and day out, there reaches a threshold where you go "F*** it" and just speak your mind. It may not be right, nor appropriate but some slips do happen to certain difficult customers. We're all human and people deserve to be treated equally despite role of employment. I don't see a reason to be nice, in my job, to someone who feels there's miles above myself and the information (though correct) is true and beyond anyone in the conversations control. ...I'm not sure where that rant was going, but in the long run, I haven't had a single problem with Ric or John Hall in my time owning one.