GC often takes a beating on these boards, so I’m telling my story today of how they did right by me. I check the Used section every day gc.com. In the early AM of Dec 15 I see a Markbass BLX210 priced at $159.99 with a pic of a MB Traveler 102p in the listing. Thinking this can’t be right, I waited until the store opened and called to confirm exactly what the listing was for. They salesman says “You’ll get whatever is shown in the picture.” As soon I hang up I buy the cab. Several days go by and I get no updates on when it will ship, a tracking number, etc. I finally get contacted by the store and the guy on the other end is clearly stammering and stuttering… “umm sir, the cab is actually a GK BLX210, do you still want it?” I tell him of course I don’t. I tell him I have a screen grab of the ad that clearly shows a MB 102p in it and that his fellow salesman assured me I get what was in the pic. He’s sweating bullets now and I feel bad for him (sounds young, I’m 50). I tell I’m not going to be a jerk about it and to try to get it right next time - big sigh of relief then goodbye. I decide to write an email to gc.com sternly, but professionally, expressing my disappointment with my customer experience. The next day I get a call from the manager of the store. He’s contacted another store with a used 102p and he wants to send it to me for $159.99. Of course I take him up on his offer. The cab showed up today – it’s damn near flawless. Looks and sounds great under my GB SL 900. I wrote back to gc.com expressing my sincere gratitude for taking such good of me. So there we have it, a great GC customer service story!