Insanely Good Service from Rondo Music - Support the Good Guys!

Discussion in 'Basses [BG]' started by Jim C, Aug 2, 2009.

  1. Jim C

    Jim C I believe in the trilogy; Fender, Stingray, + G&L Supporting Member

    Nov 29, 2008
    Bethesda, MD
    Sent Kurt an email Sunday morning and got a response 2 hours later. Have got to love the little guys with heart.

    Not to self: Support the little guys and also the few big companies that have soul, take pride in their products and give a crap.

    With my limited time here on this forum it looks like Genz-Benz, QSC, and Bergantino fit into this profile while some of the big boys like Ampeg and Fender have no factory representation

    (Jerold is the obvious exception who has helped many here even though he no longer works for Ampeg)

    Any other companies that you guys feel very strongly about -positive only please - save the negative bashing for your own thread
  2. stflbn


    May 10, 2007
    Oh... there could be representation from mother manufacturers, but do you honestly think anything suggested by that representative would be taken seriously by the 'office experts' who make the decisions based on potential profit vs viable product, or innovative product? Nope.

  3. Yeah, this is why Kurt and Rondo have so much enthusiastic support here on TB: The guy talks the talk and walks the walk. How can you go wrong? Yes, they are entry-level-instruments-that-experienced-players-love-to-modify, but if you get a bonafide lemon that is just unworkable, Kurt takes it off your hands or makes it right. If the little guys can do it, so should the big guys. If Kurt is willing to back up a $149.00 guitar, why can't Fender be accesible and show a little compassion when you drop over $1K in their lap?
  4. Jim C

    Jim C I believe in the trilogy; Fender, Stingray, + G&L Supporting Member

    Nov 29, 2008
    Bethesda, MD
    I was thinking that if an employee from a manufacturer followed some of the major guitar/bass forums, members might think more highly of that company

    Forgot to include Barefaced in my original list

    Am also on some motorcycle forums and some of the engineers and crew cheifs occasionaly respond to technical questions or offer info from their R&D efforts; also true with some of the local vintage bike dealers as well as some of the racers & tuners.
  5. Funkinthetrunk

    Funkinthetrunk Registered User Supporting Member

    John East of East UK preamps....and Jeff Kiesel of Carvin. Both went well out of their way to provide service.
  6. JazznFunk


    Mar 26, 2000
    Asheville, NC
    Lakland, Lakland, Lakland. From your average working stiff to top-level touring bassists, Dan and Co. take care of their players, PERIOD. I've heard countless folks tell stories of buying used Laklands (sometimes being the 2nd or 3rd owners of said basses) and needed/wanted parts, repairs, upgrades, advice, etc. and they always help with open arms, the same as if you'd bought it new. I was one of those guys before I ever became a Lakland artist/endorser, and it's part of what sold me on them. Lakland is big enough to serve bassists of all stripes, but small enough to where you can get someone in the shop with a simple phone call, no questions asked. Kudos to the tenth degree for my Lakland bretheren.
  7. Jimmy Bones

    Jimmy Bones

    Feb 24, 2009
    Baxley, GA
    EMG was quick as sin to help me when I had questions for them, and they sent me more info than I even asked for - knowing precisely what I needed/wanted when even I didn't.

    Though I love them, Ashdown is a little slow, unfortunately. Took them days to respond to my inquiry about my new cab, and then the info they gave me was a tad lacking.
  8. Ivarrr


    Apr 27, 2009
    Phoenix, AZ
    Kurt is great, he sent me a free replacement nut at the drop of a hat.
  9. Jimmy Bones

    Jimmy Bones

    Feb 24, 2009
    Baxley, GA
    Nothin like a dude giving you nut free of charge. :p
  10. WildTrkey

    WildTrkey Inactive

    Mar 1, 2009
    Kudos to their customer service, but supporting them is supporting China. For what their product are and what they cost to make, it would be great to see an american company actually produce some budget instruments. It's all about the money, I know, but I hope someday, someone other than Wishbass would step up to the plate.
  11. ProfGumby


    Jan 15, 2007
    Michigan's U.P.
    Kurt doesn't live in China. Nor does the shipping company that trucks Kurt's order cross country. Nor does anyone at the shipping company that delivers your bass or guitar from Rondo. Come to think of it, the web site designer and host Kurt uses might also be in America. Seems to me there are a lot of American hands on that China bass.

    BTW, I don't want this to degrade into a social/economic debate, but I'd just bet if you looked in your closets and cupboards and garage, you have a whole hell of a lot of supporting China going on in your own house...

    And FWIW, good luck producing a bass in America, with American labor for about 150 bucks or less...

    There are plenty of basses, some very high end, made all over the planet. Some German ones, some Spanish ones and a whole host of other companies. Yet they fetch a very high price tag. Why no argumant that any of these companies or countries cannot produce high enough quality, sub 150 dollar basses?

    Not comin at ya, just that I am always bewildered by the thought line....

    And yes, it would be great to see an American company produce a great product at a budget price, and there are many very fine American builders, but good luck with the price point.

  12. Jo6Pak


    May 2, 2007
    I placed an order with them this morning, the bass has already shipped and is due here on Friday. Not bad...
  13. Ryan L.

    Ryan L. Moderator Staff Member Supporting Member

    Aug 7, 2000
    West Fargo, ND
    Gard at Roscoe, Greg with Rocket Music, Dave at Aguilar, The Perfect Bass guys, the Genz Benz guys, Anthony Valenti, are just a few that come to mind for providing great customer service, and just generally being good guys.

    I know there are several more that I'm forgetting, so I'll add to this post as I think of 'em.:)
  14. SwitchGear


    Mar 23, 2005
    Sunny Beach
    His service is excellent but His product is Chinese made, bummer.

    Hard to support just good service when his instruments are all made way over there and not a one of them are manufactured here.
  15. WildTrkey

    WildTrkey Inactive

    Mar 1, 2009
    Thank you for reiterating my point. Ask Kurt for some information about the factory producing these instruments and the chemicals, work methods, avg. age of the people constructing them. Do you like getting calls at dinnertime from someone who can barely speak english wanting to sell you a web page or other bric-a-brac? If so, ask them what their US contractors pay them for their work and what their working conditions are like. I don't take issue with the foriegn companies contracted to build cheap products as much as I do with the companies that drive these practices.
  16. Jimmy Bones

    Jimmy Bones

    Feb 24, 2009
    Baxley, GA
    Their company is Taiwanese (ROC) born, not Chinese. They just have a regional office and factory in mainland PRC.

  17. LCW

    LCW Inactive

    Mar 2, 2009

    if its fender style parts they hook you up right,
  18. As long as it's the LEFT One :eek:

    +1 to good service!! Wherever it's from!!

    A BIG vote for one in AUSTRALIA - promoting mostly US gear-(should I be upset here??? :rolleyes: ) - is George Ganakis at he's superb with his Bergantino's etc...