I thought I would share this with you people... I ordered an MXR phase 90 pedal from MF. When it got here, I opened it and found in it a letter from another customer that said "I want to inform you that I'm returning this item because it's defective so that it's not put back in stock." I thought, there we go, they screwed this one up... So I called up customer service (the fool that I am) and talked to a lady who managed to sound annoyed and condescending at the same time throughout the call. At the end of the conversation, I said "I want you to realize that even though your company screwed up, in all this conversation you managed to avoid apologizing once. I thought you might like to keep that in mind since you are supposed to be working for customer service. Naturally, since I have a choice, I'll be buying my stuff somewhere else". Her reply? ... "That's alright with me..."