Well my first build has had a major setback. The bog-standard paddlehead neck that I ordered from Warmoth arrived yesterday some 4 weeks later than originally promised. I eagerly opened the box and examined a reasonably nicely done piece that looked like it would work in all respects except . . . Contrary to what their web site stated (see http://www.warmoth.com/bass/necks/necks.cfm?fuseaction=faq2 this was updated within two hours of my call - I guess they have the resources to do that) and what I had been told by the sales rep who took my order, the bolt holes had been drilled in the heel. Not a problem - except that I need to know where they are located so . . . I call Warmoth and run back into a problem I had encountered before: sales is 'completely separate' from manufacturing and they 'don't have the resources' to find out exactly where the holes that aren't supposed to be there are located. Perhaps I'm wrong about this but it doesn't seem unreasonable or even difficult for them to provide some basic information about the dimensions of their products - Warmoth (at least the sales operation) seems to think differently. As a result, the neck that I waited so long for is headed back and my bass is where it has been for weeks - in limbo. I did extract a lukewarm promise to consider paying for the shipping given that the condition of the product had been mis-represented - but I won't hold my breath. I assume that for anyone who is just trying to bolt a replacement neck on that Warmoth provides what they're looking for, but I found them obtuse, bureaucratic and unhelpful, though they were polite on the phone. Did I have bad luck or are they always a pain to deal with? And is there anyone else out there that might be just a little more helpful? Surely there is.