so, yesterday afternoon this lady calls up about her package and how her next day air shipment didnt arrive. so i look up the order, i was supposed to go out 4/27, and be delivered 4/28. for some reason, in the wharehouse, the red lable package got changed to ground. so customer got charged 54.00 for overnight, and it didnt even go out overnight. so offcourse, it wasnt going to get to her the next day. so she calls up yesterday telling me all this. i look into it, i realize it wont be their by today, so i set up another overnight order, for no charge(no charge for the huge canopy, no charge for overnight. so i do everything i have to do, set up the order, tell the wahrehouse about the release, tell the computer room to release this one order. so they do. well, i come to work today, and the package has not gone out, because someone in the wharehouse put it to ground. so this customer who is having a birthday party, will now be rained on. great, so offcourse, im sure ill catch the heat for this. so i ask my one boss. he says wow. and then coms back to me and says "the system is only allowed to ship this ground". now that would be ok, but it is supposed to ship out any way we want, but no. ugh.