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Is Zon guitars open these days?

Discussion in 'Basses [BG]' started by bread903, May 6, 2010.

  1. Hi. I sent in my Sonus to have it a trussrod installed

    and it's been almost a month, but they don't

    notify me anything about the cost or anything.

    I can only try to contact them through Email

    and they don't respond.

    Could somebody let me know if something's wrong with their shop?

  2. SanDiegoHarry

    SanDiegoHarry Banned Supporting Member

    Aug 11, 2008
    San Diego, CA
    Call them. Joe has always been very responsive with me. Email is *not* a good way of doing this sort of business.
  3. Angus

    Angus Supporting Member

    Apr 16, 2000
    Palo Alto, CA
    They are most certainly open, though I know they are busy as hell. Just call them on the phone. Call today- it is better than calling tomorrow (Friday).
  4. NicJimBass

    NicJimBass Flossin'? I thought your name was Munson! Supporting Member

    Nov 22, 2004
    Lancaster, OH
    64 Audio · DR Strings · Source Audio · Hipshot
    OP's in South Korea, hence the "can't" call. Probably timezone related.
  5. kesslari

    kesslari Groovin' with the Big Dogs Staff Member Gold Supporting Member

    Dec 21, 2007
    Santa Cruz Mtns, California
    Lark in the Morning Instructional Videos; Audix Microphones
    Zon's customer service is great, but their email responsiveness varies.
    If you can manage it, make a brief phone call.
  6. I know I month seems like a LOOOONG time. But anyone who's shipped from the states to asia, or vice-versa an attest that it takes a long time, especially with clearing customs with an oversize package. Do you have a tracking number to see if it's even made it to Zon yet?
  7. They notified me when the bass was there by email,

    which was a month ago.

    There has been things to discuss

    like the cost for installing the trussrod and where to send back,

    but right after my reply for that email, they don't write back.

    I guess it's just them not being very responsible to emails...

    I should call them by a phone... when could it be.....:atoz:
  8. Angus

    Angus Supporting Member

    Apr 16, 2000
    Palo Alto, CA
    Email them again to remind them- it helps.

    But calling is best, as annoying as it is to call from Korea.

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