This week I finally upgraded my PC and was then able to switch from 56k to a broadband connection. The PC is great, but I had some reservations about the software provided by my ISP (Blue Yonder). The email I sent as feedback should make things clear - here it is! Any of you IT guys got any views on this? I'd be interested to hear whether you think I'm being reasonable or maybe over-reacting. Email contents... "This week I switched from your dial up internet service to broadband. The installation was quick and efficient. But I am very unhappy about your installation CD. This seems to be one of the worst examples of corporate hijacking of a users PC I have yet to come across. In fact the CD never went anywhere near my machine I would have chosen another service before using your own recommended installation procedure. One of the instructions I particularly found objectionable included the statement that I must install using the CD to receive the service. I wonder if anyone at your company could tell me why? As it was, I connected the PC to the modem, made a few simple changes to connection settings and everything worked perfectly. Another issue concerned the use of your PC Guard software. I already own a very good collection of software that I paid for to carry out this function (Norton Internet Security, which I find works very well). Why then do you insist that I disable this to use your own version? I know you will reply by saying that you cant offer support to other companies products if they wont work with your service but you know as well as I do what a feeble excuse that is for getting people to use your software in preference to someone elses. The last thing I wish to object to is having provided by blue yonder emblazoned over all my software such as Internet Explorer and Outlook Express. I dont know whether you still do this as I didnt use the CD on this occasion, but the last time I used any blue yonder installation software (when setting up my dial up connection) this is what it did. I already own Windows XP, which includes the two programs mentioned above. Why then should I be told that you have provided them for me? All Im purchasing from you is my Internet connection. I know that some less experienced users will appreciate a CD that walks them through any technical changes step by step, but I really think that not giving your customers any choice about how they wish to use your service is anachronistic and also rather arrogant on your behalf. I look forward to hearing a sensible reaction to these comments (rather than a knee jerk denial) from someone involved with policy at your company."