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Kudo's to DR Customer Service

Discussion in 'Strings [BG]' started by bobalu, Feb 26, 2015.


  1. bobalu

    bobalu

    Oct 1, 2004
    above the 49th
    Had a bad string in my new set of Sunbeams. Store told me too bad, so sad. I e-mailed DR and they responded the next day, saying they would mail out a replacement. (and I'm in Canada!). Prompt, courteous, and they stand behind their stuff (even one string at a time!). Can't express how pleased I am with their customer service. And no more "store" strings for me. Will buy on-line from now on.

    Just wanted to post a good experience and acknowledge DR's great customer service. :thumbsup:
     
  2. Camaro

    Camaro

    Sep 25, 2013
    Germany, NRW
    Too bad, so sad for the store.
     
  3. mmbongo

    mmbongo Regular Human Bartender Supporting Member

    Aug 5, 2009
    Carolinas
    Yep, DR has great customer service, as does bassstringsonline.com which is a fantastic place to order them from.
     
  4. Primary

    Primary TB Assistant

    Here are some related products that TB members are talking about. Clicking on a product will take you to TB’s partner, Primary, where you can find links to TB discussions about these products.

     
    May 6, 2021

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