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Lakland Customer Service

Discussion in 'Miscellaneous [BG]' started by Type-55, Dec 7, 2005.

  1. Dec 7, 2005 #1
    Type-55

    Type-55 Supporting Member

    Jul 20, 2000
    Michigan
    I have never, ever, ever had customer service like Lakland before.
    I had a problem with the neck and even though the bass was long out of warranty Dan stood behind the product and corrected the problem. He did this FOR FREE, N/C, FREEBIE!!!!!! And on top of it he shipped the bass back UPS Next Day again FOR FREE. Carl and the the rest of the people at Lakland are a cut above the norm for customer service. What an excellent experience. I only wish everyone could experience this kind of service.
     
  2. Dec 7, 2005 #2
    chalie

    chalie

    Nov 3, 2004
    Bangkok, Thailand
    great to hear that there are few of people like Dan left in the real world who has service mind
    i was in the NYC few weeks ago to get one nice 94 but none was on at any stores. pitty
     
  3. Dec 7, 2005 #3
    Dude

    Dude Commercial User

    Mar 19, 2000
    AZ
    Owner: The Dude Pit Forum (closed) Producer: School of Bass
    :hyper:
     
  4. Dec 8, 2005 #4
    armybass

    armybass

    Jul 19, 2001
    Yep, none better. I work in a shop that sells Lakland and they are just too cool to deal with. It must be great to have such a good product.
     
  5. Dec 8, 2005 #5
    Woodchuck

    Woodchuck

    Apr 21, 2000
    Atlanta (Grant Park!)
    Gallien Krueger for the last 12 years!
    Lakland and Warwick CS sets the bar unfairly high!
     
  6. Dec 8, 2005 #6
    Gard

    Gard

    Mar 31, 2000
    Fuquay-Varina, NC, USA
    I work for a competitor, of sorts, and I have to give total respect to the guys at Lakland. I strive for that kind of CS myself, first rate bunch of guys, great instruments (I even own a 55-94 standard myself!).
     
  7. Dec 8, 2005 #7
    Gard

    Gard

    Mar 31, 2000
    Fuquay-Varina, NC, USA
    No, many others set their bar too low.

    :)

    Gotta give the "nod" to Dale T. @ Warwick, best of the best. And, he's written some pretty cool articles for BP over the years.

    Also, honorable mention to PJ Rubal @ Spector & NS Design, great guy, great at CS.
     
  8. Dec 8, 2005 #8
    KJung

    KJung

    Apr 9, 2005
    Wisconsin and Upper Michigan
    +1 on Lakland product and service!
     
  9. Dec 8, 2005 #9
    Woodchuck

    Woodchuck

    Apr 21, 2000
    Atlanta (Grant Park!)
    Gallien Krueger for the last 12 years!
    You may be right. BTW, PJ is aces!
     
  10. Dec 8, 2005 #10
    Gard

    Gard

    Mar 31, 2000
    Fuquay-Varina, NC, USA
    I may be crazy...

    ...but it just may be a lunatic you're lookin' for...

    :ninja:

    Understatement. Totally cool guy, sickest collection of Spectors in the known universe.
     
  11. Dec 8, 2005 #11
    jive1

    jive1 Commercial User

    Jan 16, 2003
    Alexandria,VA
    Owner/Retailer: Jive Sound
    +1

    For example:
    Spector #1
    pj1.jpg

    and this Buckeye beauty
    spector1.jpg
     
  12. Dec 8, 2005 #12
    Hollow Man

    Hollow Man Supporting Member

    Apr 28, 2003
    Springfield, VA
    God I love that bass. That preamp was one of the most insanely powerful I've ever heard.
     
  13. Dec 8, 2005 #13
    elwood

    elwood there is no spoo

    Jul 25, 2001
    Mid-Hudson Valley, NY
    Another +1 here. Dan is great to deal with.
     
  14. Dec 8, 2005 #14
    Eilif

    Eilif Grooving under the MDW runway.

    Oct 1, 2001
    Chicago
    Last night before leaving work...
    I emailed Lakland with a serial # of my recently aquired 55-01 and some questions.
    This morning....
    I got in to find that Dan himself had replied with the answers to all 3 of my questions. That's good service!