Psst... Ready to join TalkBass and start posting, make new friends, sell your gear, and more?  Register your free account in 30 seconds.

Lakland Customer Service

Discussion in 'Miscellaneous [BG]' started by Type-55, Dec 7, 2005.


  1. Type-55

    Type-55 Supporting Member

    Jul 20, 2000
    I have never, ever, ever had customer service like Lakland before.
    I had a problem with the neck and even though the bass was long out of warranty Dan stood behind the product and corrected the problem. He did this FOR FREE, N/C, FREEBIE!!!!!! And on top of it he shipped the bass back UPS Next Day again FOR FREE. Carl and the the rest of the people at Lakland are a cut above the norm for customer service. What an excellent experience. I only wish everyone could experience this kind of service.
     
  2. great to hear that there are few of people like Dan left in the real world who has service mind
    i was in the NYC few weeks ago to get one nice 94 but none was on at any stores. pitty
     
  3. Dude

    Dude Commercial User

    Mar 19, 2000
    AZ
    Owner: The Dude Pit Forum (closed) Producer: School of Bass
    :hyper:
     
  4. armybass

    armybass Gold Supporting Member

    Jul 19, 2001
    Yep, none better. I work in a shop that sells Lakland and they are just too cool to deal with. It must be great to have such a good product.
     
  5. Woodchuck

    Woodchuck

    Apr 21, 2000
    Atlanta / Macon (sigh)
    Gallien Krueger for the last 12 years!
    Lakland and Warwick CS sets the bar unfairly high!
     
  6. Gard

    Gard Commercial User

    Mar 31, 2000
    Greensboro, NC, USA
    General Manager, Roscoe Guitars
    I work for a competitor, of sorts, and I have to give total respect to the guys at Lakland. I strive for that kind of CS myself, first rate bunch of guys, great instruments (I even own a 55-94 standard myself!).
     
  7. Gard

    Gard Commercial User

    Mar 31, 2000
    Greensboro, NC, USA
    General Manager, Roscoe Guitars
    No, many others set their bar too low.

    :)

    Gotta give the "nod" to Dale T. @ Warwick, best of the best. And, he's written some pretty cool articles for BP over the years.

    Also, honorable mention to PJ Rubal @ Spector & NS Design, great guy, great at CS.
     
  8. +1 on Lakland product and service!
     
  9. Woodchuck

    Woodchuck

    Apr 21, 2000
    Atlanta / Macon (sigh)
    Gallien Krueger for the last 12 years!
    You may be right. BTW, PJ is aces!
     
  10. Gard

    Gard Commercial User

    Mar 31, 2000
    Greensboro, NC, USA
    General Manager, Roscoe Guitars
    I may be crazy...

    ...but it just may be a lunatic you're lookin' for...

    :ninja:

    Understatement. Totally cool guy, sickest collection of Spectors in the known universe.
     
  11. jive1

    jive1 Moderator Staff Member Supporting Member Commercial User

    Jan 16, 2003
    Alexandria,VA
    Owner/Retailer: Jive Sound
    +1

    For example:
    Spector #1
    [​IMG]

    and this Buckeye beauty
    [​IMG]
     
  12. Hollow Man

    Hollow Man Supporting Member

    Apr 28, 2003
    Springfield, VA
    God I love that bass. That preamp was one of the most insanely powerful I've ever heard.
     
  13. elwood

    elwood there is no spoo

    Jul 25, 2001
    Mid-Hudson Valley, NY
    Another +1 here. Dan is great to deal with.
     
  14. Eilif

    Eilif Supporting Member

    Oct 1, 2001
    Chicago
    Last night before leaving work...
    I emailed Lakland with a serial # of my recently aquired 55-01 and some questions.
    This morning....
    I got in to find that Dan himself had replied with the answers to all 3 of my questions. That's good service!