Lakland Customer Service

Discussion in 'Miscellaneous [BG]' started by Type-55, Dec 7, 2005.

  1. Type-55

    Type-55 Supporting Member

    Jul 20, 2000
    I have never, ever, ever had customer service like Lakland before.
    I had a problem with the neck and even though the bass was long out of warranty Dan stood behind the product and corrected the problem. He did this FOR FREE, N/C, FREEBIE!!!!!! And on top of it he shipped the bass back UPS Next Day again FOR FREE. Carl and the the rest of the people at Lakland are a cut above the norm for customer service. What an excellent experience. I only wish everyone could experience this kind of service.
  2. great to hear that there are few of people like Dan left in the real world who has service mind
    i was in the NYC few weeks ago to get one nice 94 but none was on at any stores. pitty
  3. Dude

    Dude Commercial User

    Mar 19, 2000
    Owner: The Dude Pit Forum (closed) Producer: School of Bass
  4. armybass


    Jul 19, 2001
    Yep, none better. I work in a shop that sells Lakland and they are just too cool to deal with. It must be great to have such a good product.
  5. Woodchuck


    Apr 21, 2000
    Atlanta (Grant Park!)
    Gallien Krueger for the last 12 years!
    Lakland and Warwick CS sets the bar unfairly high!
  6. I work for a competitor, of sorts, and I have to give total respect to the guys at Lakland. I strive for that kind of CS myself, first rate bunch of guys, great instruments (I even own a 55-94 standard myself!).
  7. No, many others set their bar too low.


    Gotta give the "nod" to Dale T. @ Warwick, best of the best. And, he's written some pretty cool articles for BP over the years.

    Also, honorable mention to PJ Rubal @ Spector & NS Design, great guy, great at CS.
  8. +1 on Lakland product and service!
  9. Woodchuck


    Apr 21, 2000
    Atlanta (Grant Park!)
    Gallien Krueger for the last 12 years!
    You may be right. BTW, PJ is aces!
  10. I may be crazy...

    ...but it just may be a lunatic you're lookin' for...


    Understatement. Totally cool guy, sickest collection of Spectors in the known universe.
  11. jive1

    jive1 Commercial User

    Jan 16, 2003
    Owner/Retailer: Jive Sound

    For example:
    Spector #1

    and this Buckeye beauty
  12. Hollow Man

    Hollow Man Supporting Member

    Apr 28, 2003
    Springfield, VA
    God I love that bass. That preamp was one of the most insanely powerful I've ever heard.
  13. elwood

    elwood there is no spoo

    Jul 25, 2001
    Mid-Hudson Valley, NY
    Another +1 here. Dan is great to deal with.
  14. Eilif

    Eilif Grooving under the MDW runway.

    Oct 1, 2001
    Last night before leaving work...
    I emailed Lakland with a serial # of my recently aquired 55-01 and some questions.
    This morning....
    I got in to find that Dan himself had replied with the answers to all 3 of my questions. That's good service!