I have never, ever, ever had customer service like Lakland before. I had a problem with the neck and even though the bass was long out of warranty Dan stood behind the product and corrected the problem. He did this FOR FREE, N/C, FREEBIE!!!!!! And on top of it he shipped the bass back UPS Next Day again FOR FREE. Carl and the the rest of the people at Lakland are a cut above the norm for customer service. What an excellent experience. I only wish everyone could experience this kind of service.