I have been buying stuff from Lemur for about 7 or 8 years, and I just realized that more than half the time I've had bad experiences. I am sure it's not true for everyone, but maybe I just got bad luck. A few times they completedly lost my orders, in one occasion it took over 3 months to get a bag for my GK. Many times the item I ordered was back ordered and I wasn't told anything, so in a few cases it took me about 10 to 15 days only to find out that it was backordered even though their website says that it is in stock. At least a while back their customer service was great, but now there is a guy called Richard something, that can't even be nice when it's clearly their fault and when I could have gotten what I wanted a lot sooner from another source. That is the one thing when you become big, I haven't consider buying from other sources because I always know that Lemur is the store that has everything, but from now on I am going to look elsewhere.