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McMaster Carr Customer service

Discussion in 'Hardware, Setup & Repair [BG]' started by TheMaynorD, Jan 2, 2021.


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  1. Jan 2, 2021 #1
    TheMaynorD

    TheMaynorD Gold Supporting Member

    Aug 28, 2013
    Oklahoma City
    Just wanted to give a positive pitch for the folks at McMaster-Carr for some outstanding customer service.

    I ordered some threaded inserts and pickup screws to replace the stripped ones in my bass and got the wrong length. Emailed them to change it, and after a few e.ails got it fixed.

    Turns out they already shipped the original order. Refunded me the money and I get to keep the order plus they are sending me the correct length.

    If you have any hardware needs I highly recommend McMaster.com
     
    claudel, RSBBass and Joshua like this.
  5. Jan 2, 2021 #2
    Geri O

    Geri O Endorsing Artist, Mike Lull Guitars and Basses Gold Supporting Member

    Sep 6, 2013
    Florence, MS
    McMaster Carr is a tad pricey, but the customer service (for questions before ordering) and probably 100 or more orders over the years with no mistakes or mix-ups makes it way worthwhile to keep buying from them.
     
    Passinwind, claudel and TheMaynorD like this.
  10. Jan 3, 2021 #3
    claudel

    claudel Supporting Member

    Oct 10, 2005
    Further Outside Area 51
    My last buy from them got porch pirated or otherwise lost and they replaced it immediately with no hassle.

    I wish I needed more hardware, I'd def give them more biz...
     
    TheMaynorD and Geri O like this.
  14. Jan 4, 2021 #4
    bodollar

    bodollar Supporting Member

    May 3, 2004
    Memphis
    I've been using them for years, great products and customer service.
     
  18. Jan 5, 2021 #5
    dwizum

    dwizum

    Dec 21, 2018
    My favorite part about using them is the insanely fast shipping. I don't know what magic they work behind the scenes. Maybe they have a secret warehouse in my back yard. But I will often order from them late in the day and get the package the next morning, using their standard shipping speed. I live in the middle of nowhere! Nothing ever gets here that fast from anyone!
     
    TheMaynorD likes this.
  22. Jan 5, 2021 #6
    Arie X

    Arie X

    Oct 19, 2015
    those people set the bar pretty high. as expected for such good service, you pay for it.
     
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