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messed up truss rods at a shop

Discussion in 'Hardware, Setup & Repair [BG]' started by babybass7, Dec 30, 2012.

  1. babybass7


    Dec 30, 2012
    Chicago, IL
    Hi guys I have a 6 strings bass custom made by fabregues, great bass. What should i do if i send my bass to a shop for a refret and they broke my double truss rods, they did refret the neck and just charge me $279 for the job saying: sorry for the truss rods, we can try to make you a new neck! The bass still almost unplayable.. I know that things happened, but that sucks!
  2. Beej


    Feb 10, 2007
    Victoria, BC
    Aren't they insured? If they break them, they need to replace them, flawlessly and at no charge to the customer. They need to apologize for the delay and deliver a fully repaired product. Otherwise, no charge for the fretjob. I know there are two sides to every story, but I think people here would like to know who they are so they can either be avoided or pressured into making it right...
  3. babybass7


    Dec 30, 2012
    Chicago, IL
    Thats what I tought! the place its here www.chicagofretworks.com but looks like they miss that one badly.. Thanks Beej
  4. Pilgrim

    Pilgrim Supporting Member

    Use their insurance and ship the bass back to the manufacturer for the repairs. Get it done right.
  5. babybass7


    Dec 30, 2012
    Chicago, IL
    Thanks Pilgrim.. Ill try that!
  6. 8stringman


    Dec 30, 2012
    Tulsa, OK
    I think I would be nice until it was it was time to not be nice.

    (RoadHouse paraphrase)

    If you are in business and break a customers stuff you fix or pay, period.
  7. that's hackery at it's worst! how do you break BOTH truss rods?
  8. Means2nEnd

    Means2nEnd Supporting Member

    What? How did they break the truss rods? That's insane I never heard of something like this and well yes they sure CAN build you a new neck. They can remove the fretboard and replace the truss rods they can fix it. I got some friends in Jersey I can call for you if they don't with pipes and chains that can't fix or play a bass but they are still handy in a situation like this.
  9. gidbass

    gidbass Supporting Member

    Aug 5, 2009
    +1 This really should be the only acceptable solution, and there should be no charge for the fret work since you likely need a new neck thanks to them.

    Good Luck!
  10. FrenchBassQC

    FrenchBassQC Supporting Member

    Jul 13, 2011
    Gatineau QC CA
    They are in a business to repairs instruments, they broke yours and they are giving it back to you just like this? I feel that I am missing something here.
  11. Indiana Mike

    Indiana Mike

    Nov 18, 2005
    That happened to me in the '80s...

    Took a bass on for a setup and they said the truss rod was already broken .

    I highly doubt it was but they wouldn't budge .

    . I was a puny 16 yo kid and just took it .....

    I feel your pain. Good luck
  12. hdracer


    Feb 15, 2009
    Elk River, MN.
    I do not think we are getting the whole story here.
    Chicago Fret Works is a good shop that has a good reputation.
    Their refret's start at $285 and go up from there. I would think that a six string bass would be at the high end of their price range, not less then their cheapest.

    I would like to know the whole story......
  13. Pilgrim

    Pilgrim Supporting Member

    That's one reason I wouldn't want them to attempt a neck repair or replacement. I wouldn't trust them to do either one.

    Good point!
  14. audioglenn


    Jul 14, 2012
    What an abomination!! What they should have done is:
    a) Called you as soon as it happened with sincerest apologies, and
    b) told you that, with your permission, they will ship it back to the factory to get the truss rods replaced and BACK TO FACTORY SPECS (preferably UPS Second Day Air) and,
    c) given you a loaner bass just because it's the right thing to do!
    d) called you the day the bass was returned to them and make arrangements to hand deliver the bass to you at whatever location you choose.

    That would be the professional thing to do. I sincerely hope you get satisfaction.
  15. audioglenn


    Jul 14, 2012
    ....and one more thing....ABSOLUTELY NO CHARGE FOR ANYTHING (including the fretwork)!
  16. grisezd


    Oct 14, 2009
    This, exactly.
  17. gearhead1972


    Feb 21, 2012
    Kent NY
    Did you accept it back? I would in no way accept it and would tell them they owe me $xxxx or returned in factory condition in 2 weeks. If it was a squire, maybe I would take the hit, but that bass is just a tad more then a squire and I would take nothing but the way it was when you handed it to them. Your should have a meeting with the owner.
  18. Growly Lytes

    Growly Lytes

    Dec 4, 2009
    Downunder Oz
    Bass player
    Something doesnt add up !
  19. 96tbird

    96tbird PLEASE STAND BY Supporting Member

    What.... The..... He$$....is....going....on....?
  20. That's been my motto for many years and it's served me very well.:cool:

    They need to pay for the new neck/manufacturer to install a new truss rod. Right is right.