ok, i didn't want to lambaste Monster on a public forum until everything got settled, and i'm glad i didn't. i had a gig last friday, and my cable crapped out right before our set, the connection just broke. fortunately i had one more cable but that meant i couldn't use my sansamp so my tone was not great. of course, i was really pissed, and i fired off a complaint on a form on their website. they got back to me fairly quickly, and gave me a phone number to call. i called up, was not on hold for 30 seconds before i got to speak to a helpful guy (ruben) who informed me that there was a recall out on the cable i purchased, and they've now fixed the problem. he said he'd send a new one, and when i explained that i have a gig tomorrow (check the gig calendar!) he said he'd ship it out right away, even though i hadn't sent my defective one back yet. i just got it today, it's in perfect working order. i was originally leery of the lifetime guarantee thing, so this is just to let people know that monster does stand behind their products.