Just thought I'd share - Bought an Avatar B212 that had a bad speakon connector. Dave at Avatar offered to send me an entire jack plate to replace the old one (rather than having to replace just the speakon jack which is a bit more cumbersome I guess). Said I could keep the old one, which includes the tweeter attenuator. Sent it out immediately and I should have it tomorrow. On top of that he offered me a discount on any future Avatar purchase. Now THAT'S backing up your product. Between Avatar and Lakland, I'm in customer service heaven. The products are darned good too!