Hi Guys, Here is a unexpected, but very welcome twist to my recent drama with musicyo.com. Since I have felt free to criticize, I feel that I should certainly give credit to them also when they do right. In any case, here is a email I just got from a executive of MY: Gabriel - I am shocked. It sounds like this one really fell through the cracks. When customers return items to us, we do try to repair the instrument before replacing it and this is what I believe happened. As far as the lack of communication, I can't answer this as communications are typically answered within 24 business hours. Lastly, I would like to compensate you in either a store credit or refund back to your card for the problems encountered. please let me know your preference, or if there is something from the site you would just like me to send you. (name omited) MusicYo.com ~~end~~ Thanks for all your support guys!